Customer Service Support

Description

Position Summary: Customer service and incident management, repair budgeting, Field Service coordination, and daily activity management within the endoscopic solutions sector. Key Highlights: 1. Comprehensive role in customer service and problem resolution 2. Budget management and coordination of technical services 3. Daily activity monitoring and reporting Olympus Iberia S.A.U. (OIB) Endoscopic Solutions Location: L'Hospitalet de Llobregat Reference Number: 80205672\-01062026 Website: https://www.olympus.es/ With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe. Your Responsibilities CUSTOMER SERVICE \| INCIDENT RESOLUTION* Handling and managing customer inquiries via phone calls * Issuing and tracking customer invoices, as well as administrative management of suppliers * Identifying, analyzing, and proposing solutions for detected incidents and problems * Detecting and recording quality non-conformities and issues, proposing and driving corrective actions * Supervising compliance with established quality control procedures REPAIR BUDGET MANAGEMENT \| LOAN EQUIPMENT FLEET MANAGEMENT* Preparing, issuing, and tracking repair budgets * Handling and managing customer inquiries and requests related to budgets * Preparing and sending technical reports associated with all repairs performed by Technical Service * Managing temporary equipment loan requests during repair processes * Tracking and reclaiming equipment loaned to customers during the repair process * Administering and controlling the inventory of loan equipment FIELD SERVICE COORDINATION* Planning and coordinating Field Service schedules according to customer needs, ensuring on-site repairs * Organizing and managing the shipment of spare parts and materials required for on-site repairs EQUIPMENT COLLECTION FROM CUSTOMERS’ PREMISES DAILY ACTIVITY MANAGEMENT AND REPORTING * Monitoring, analyzing, and reporting daily activities using KPIs Your qualification * Minimum education: preferably Higher Vocational Training Cycle * Knowledge and proficiency in SAP / CRM tools * Native Spanish or bilingual level. English at B2 level. Portuguese knowledge will be considered a plus Your competencies The Interview will be competence based and the following competencies will be assessed: * Build for the Future * Deliver Results * Lead People * Lead Self * Model and champion Our Core Values Your benefits About Olympus At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best\-in\-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit **www.olympus\-europa.com** and follow our LinkedIn account: **linkedin.com/company/OlympusMedEMEA**. **More reasons to join our team**