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Job Summary: Tunstall Televida is seeking a professional to manage personnel requests, optimize resource allocation, and analyze data for operational planning, ensuring alignment with company objectives. Key Responsibilities: 1. Manage personnel requests and optimize resources with an analytical approach. 2. Create reports and analyze data to anticipate trends and propose solutions. 3. Effective communication to align resources with operational objectives. For 25 years, **Tunstall Televida** has developed technological solutions that guarantee immediate assistance through its **Telecare Service** and the integration of **Health Telemonitoring**. Do you want to work for a company committed to building a world where people enjoy the freedom to live life to the fullest — in the place of their choice? Then Tunstall is the right place for you. **What will your daily responsibilities be?** * Manage vacation requests, shift changes, breaks, leave applications, and holidays — ensuring sufficient staffing during peak demand periods and optimizing resource allocation. * Prepare monthly reports and presentations, delivering data clearly and effectively according to operational department requirements. * Analyze data to anticipate demand patterns and trends, adjusting planning as needed and proposing data-driven solutions (e.g., absenteeism, sick leave, etc.). * Maintain effective communication with operational teams and other departments to ensure resources are aligned with company objectives. * Utilize management, planning, and data analysis systems and tools (e.g., time-tracking software and Excel). **What do we offer?** * Market-leading company in the telecare sector * Competitive salary of **€24,262** gross per year (14 payments) * Permanent contract * Full-time schedule from Monday to Friday * Free psychological, tax, legal, and coaching support services * Medical chat and video consultation services * Flexible compensation plan * **Offices located** in the **Madrid (Hortaleza area)** * Social assistance program… and much more **What are we looking for?** * University degree in Business Administration, Human Resources, Statistics, Economics, or related fields. * Minimum of 1 year of experience in roles related to personnel planning and management, especially in operational customer service management. * Strong analytical capability. * Experience with management and data analysis tools. * Advanced Excel proficiency. * Prior experience in Contact Centers is valued. **A bit more about us** Tunstall is a leading provider in the healthcare and assistive technology market. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the individuals and communities we support. Our incredible team of over 3,000 people delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you are valued and appreciated. We empower our people to demonstrate their full potential through teamwork, innovation, and leadership — by creating an environment where diversity and inclusion are championed. We demonstrate our commitment to diversity and inclusion at every step: from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we provide. Every person at Tunstall has a superpower: they are unique. Join our mission and become part of our team — our One Tunstall team.
