Job Summary: We are seeking a Customer Service Assistant for Amàre Beach Hotel Ibiza, focused on customer satisfaction and adherence to quality standards in activities and services. Key Highlights: 1. Being part of Fuerte Group Hotels, with nearly seven decades in the hospitality industry. 2. Development opportunities and career plans for joint growth. 3. Continuous training, with special emphasis on language improvement. **Description:** ---------------- We offer a **Customer Service Assistant** position at our **Amàre Beach Hotel Ibiza located in Ibiza**. You will assist in customer service, ensuring achievement of customer satisfaction objectives and guaranteeing that the hotel’s activity, entertainment, and service programs meet established quality standards. **You will gain multiple benefits** You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades in the hospitality industry, having grown through distinctive brands especially in southern Spain. Competitive salary policy. (Base salary + sales bonus). A unique working environment with an excellent workplace climate surrounded by outstanding professionals. Development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent, with special attention to improving your language skills. Accommodation is provided for non-residents of the island. **Your daily routine will sound like this…** Support and supervision: In the absence of the Animation and Customer Service Manager, you will assume the responsibilities of your immediate superior. Ensure achievement of departmental objectives as well as compliance with critical processes and area implementations, according to the hotel’s established standards. Meet customer satisfaction targets on TripAdvisor, Booking, etc., and manage and follow up on customer complaints and improvement suggestions. Participate in monitoring compliance with terms of contracts entered into with external suppliers, as well as agreed-upon and desired quality standards. Execution and follow-up: Participate in promoting the entertainment and service programs offered to customers. Greet customers at various sales points, taking responsibility for the Welcome Service at Amàre Club. Attend to and advise customers on their requests to ensure a personalized experience. Listen to, manage, and follow up on complaints made by customers during their stay at the hotel. Assist in hotel entertainment activities, attending to decoration, service delivery, setup, and addressing any customer needs. Control and quality: Comply with, and ensure others comply with, organizational standards regarding quality, safety and health, environment, and data protection. Strategic participation: Monitor implementation of standards outlined in the Operational Ambientation Manual. **Requirements:** --------------- **You are ideal for this position if…** Vocational Training Level I/II – Intermediate/Senior Vocational Training in Tourism Information and Marketing, Event Organization, Tourism and/or similar fields. Training in tourism and musical animation programs is desirable. Completion of required training is mandatory to sign a trainee employment contract. Minimum 1 year of experience in this role or similar positions in 4-star or higher hotels. English and French, B1 level. Hotel Management Software, Intermediate level; Microsoft Office, Intermediate level. Apply for this position now and join the Fuerte Group universe. Share this opportunity with your contacts—you can discover more job openings and learn about Fuerte Group Hotels at talent.fuerte-group.com