Knowledge Transfer Coordinator

Description

Job Summary: We are seeking a Knowledge Transfer Coordinator to lead the exchange of information regarding applications and procedures across sites and teams, ensuring knowledge is delivered in an orderly and useful manner. Key Highlights: 1. Stable and highly visible project 2. Career development plan that supports technical growth and skill enhancement 3. Organizational, didactic role with strong interpersonal skills About the Knowledge Transfer Coordinator Position We are looking for a **Knowledge Transfer Coordinator (ETC)** who wants to lead—closely and practically—how knowledge about applications and procedures is shared across sites and teams. **What do we require?** * University degree: **Bachelor's, Engineer, or Master's**, preferably in Law; foreign degrees must be officially recognized in Spain. * Advanced-level office software training. Experience * In team management. * In procedural management or similar contexts. **What will your day-to-day look like?** Your role will be crucial in ensuring knowledge does not remain confined to a few individuals, but instead reaches those who need it across sites—clearly, orderly, and usefully. Your main responsibilities will include: * Resolving daily questions regarding application usage together with OIS/TAIS profiles, providing close and understandable support. * Handling non-technical tickets, assisting in interpreting procedures and correctly using tools. * Coordinating knowledge transfer activities at sites (sessions, brief trainings, reminders), including follow-up and reporting results. * Providing logistical support to session participants: invitations, materials, access credentials, attendance tracking, etc. This is a role for someone who is organized, didactic, and highly skilled in interpersonal communication—someone who enjoys seeing teams gain confidence and autonomy. And **what do we offer?** * A stable and highly visible project focused on supporting key profiles within a major user support service. * Indefinite contract, full-time schedule, and a **flexible working hours model from *7\.00 to 20\.00 hours***, enabling you to take advantage of less conventional time slots to balance personal errands and leisure time. * Shift planning with advance notice, allowing you to organize your life outside work calmly. * English classes, support for certifications (e.g., ITIL), and a career development plan that nurtures both your technical growth and your user-facing skills. * Comprehensive medical insurance with no co-payments and a competitive salary