Front Desk Agent – Temporary Replacement

Description

**Summary** ----------- Can you imagine working in a hotel where Madrid’s culture becomes a unique experience for guests? Who are we? Welcome to Hyatt Centric Gran Vía Madrid, the most adventurous 5\* urban hotel in central Madrid. Here, we live our purpose: “We care for people so they can be their best”. This means we care for you so you can grow, learn, and give your best every day—because at Hyatt Centric Gran Vía Madrid, people are at the heart of everything we do. We believe in the power of belonging and in cultivating a caring culture where every talent feels part of a family. Additionally, Hyatt has been named to the Fortune 100 Best Companies to Work For list for over 10 years—a testament to our commitment to inclusion, well-being, and talent development. Your mission: *We’re looking for a Front Desk Agent to join our team. Unleash your inner explorer and help our guests experience the most authentic Madrid.* **What will you do daily with us?** * Efficiently perform check-in and check-out tasks, adhering to established standards and procedures. * Responsible for attending to, delegating, and following up on guest requests (e.g., correspondence, luggage pickup, laundry & dry cleaning), ensuring all tasks are completed accurately and on time. * Maintain smooth communication with Bellboys and the PBX operator to ensure every guest receives seamless assistance during both check-in and check-out. * Log incidents, track progress, and resolve any issues arising during a guest’s stay. * Demonstrate empathy and initiative in addressing guest needs. * Manage the cash drawer in accordance with internal policies and procedures. **Qualifications** ------------------ **What would we like you to bring?** * Fluency in English and Spanish; a third language is a plus. * Prior experience in a similar role. * Education related to Tourism or Hospitality. * Attention to detail and empathy. * Proactive personality, capable of taking initiative and projecting a positive attitude. * Independence and strong organizational skills. * Familiarity with Madrid as a tourist destination is a plus. * Proficiency in Microsoft Office suite and email management. * Experience with Opera PMS is a plus. And what can we offer you? We’re proud to care for our team—and that’s why we offer benefits that truly make a difference. * Your development is our priority: we provide continuous learning programs and opportunities for internal, national, and international mobility. * Enjoy complimentary stays at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are at our core, we’re proud to be a workplace where diversity is not only respected—but celebrated. We believe equality of opportunity and equity are foundational pillars of our culture. * Twice a year, we gather with our team members to celebrate having the best team. * Through our Hystar program, employees vote each semester for the Star Talent who inspires their colleagues. * Because well-being is one of our core values, we support you with Wellhub, physiotherapy, psychological counseling, and more. * You’ll enjoy a competitive benefits package designed to support and recognize your contributions—including exclusive discounts at our outlets and select nearby businesses. * We work to support work-life balance for our employees, promoting initiatives that foster genuine harmony between professional life and personal well-being. We welcome you: We know many people only apply when they meet all the job requirements. If you feel inspired to advance your career—go ahead and apply! We’d love to consider your experience and explore how you could help us make Hyatt even better! *We are an equal opportunity employer. We do not discriminate based on race, gender, sexual orientation, religion, disability, or any other protected characteristic. In line with Hyatt’s values, we place people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talents, and feel respected.* \#CareConnectsUs \#Hyattcareers \#WorkatHyatt