Assistant Maintenance Manager / Maintenance Specialist

Description

The Maintenance Specialist will apply their hard and soft skills to deliver the best possible guest service through a variety of operational tasks that ensure the hotel’s appeal and proper maintenance. Under the guidance of the Facility Manager, they will ensure effective communication across departments so that all processes meet the standards set by Management. The Maintenance Specialist will perform the following tasks to the highest standards: \- Conduct room inspections and identify repair needs; respond to daily reports generated at the hotel: incidents, complaints, guest requests, and requests from other departments. \- Complete mandatory daily logs and those designated by the hotel. \- Request and coordinate quotations, offers, and contracts with external suppliers. \- Install or repair wall coverings. \- Paint designated areas and elements. \- Install and replace basic electrical fixtures, including light switches, outlets, light bulbs, and accessories. \- Install, replace, and program televisions. \- Perform minor plumbing tasks. \- Replace and repair heating and cooling pumps, as well as perform preventive maintenance on units. \- Troubleshoot and repair kitchen equipment. \- Carry out scheduled preventive maintenance and complete work orders as needed; maintain accurate preventive maintenance (PM) records for all rooms and equipment. \- Maintain the building exterior and the hotel’s "curb appeal." \- Refurbish, paint, and finish furniture and accessories as required. \- Test, inspect, and maintain hotel security systems to ensure they remain 100% operational at all times. \- Maintain repair and preventive maintenance records and coordinate compliance with service contracts. \- Be aware of guest satisfaction scores and actively work to improve both departmental and overall guest satisfaction. \- Verify the proper functioning of facilities. \- Perform daily maintenance and cleaning of swimming pools and the SPA area. \- Carry out carpentry, locksmithing, masonry, painting, and similar repairs. \- Provide timely assistance to other departments as requested. Comply with Hilton and Hotel Montera Madrid policies, procedures, and code of conduct. \- Perform tasks and assume roles as instructed. Work Location: On-site employment