**Key Responsibilities** * Serve as the hotel’s ambassador, consistently embodying its culture, history, and quality standards. * Supervise and coordinate daily Front Office operations to ensure flawless service delivery. * Lead, train, and motivate the team, fostering a positive, customer-oriented work environment. * Monitor and optimize check-in, check-out, room assignment, and reservation management processes as needed. * Deliver personalized guest service throughout the entire stay, handling requests, incidents, and complaints. * Ensure compliance with Leading Hotels of the World (LHW) and Marbella Club quality standards. * Maintain seamless communication with other departments to support efficient operations. * Oversee guest account control, billing, foreign currency handling, and shift closing procedures. * Conduct nightly audits when required. * Ensure the workspace remains in good condition and promptly report any maintenance or cleaning issues. * Manage special requests: lost items, tourist information, translations, internal and external reservations. * Coordinate Front Office administrative tasks: emails, agency billing, commissions, statistics, and documentation. * Create staff schedules and plan departmental activities. * Promote continuous team training and the development of service standards. **Requirements** * Proven experience in Front Office roles within luxury hotels; preferably at properties belonging to Leading Hotels of the World. * Outstanding leadership, effective communication, and strong problem- and conflict-resolution skills. * Prior experience managing teams. * Proficiency in hotel management systems (e.g., Opera or other PMS). * Advanced English language proficiency; additional languages are an asset. * Service orientation, attention to detail, and commitment to the highest quality standards. * A positive, professional attitude aligned with Marbella Club values. * Strong organizational and operational management capabilities. * Flexibility, adaptability, and openness to change and new improvement initiatives. * Proactivity and initiative in cultivating a positive work environment. * Teamwork, impartiality, and professionalism in interactions with guests and colleagues. * Ability to train, develop, and motivate the team.