Description
Surrounded by botanical gardens and located on Marbella’s famed Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat created by Prince Alfonso von Hohenlohe.
Today, as part of The Leading Hotels of the World, we continue its legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position described below is a vital part of our team and contributes to maintaining and elevating the quality standards that have defined Marbella Club for over 70 years.
**Key Responsibilities:**
* Greet customers warmly, anticipate their basic needs, and assist with service delivery.
* Support table preparation, setup, and cleaning, ensuring an orderly and appropriate environment for each shift.
* Collaborate with the head waiter/waitress in taking and delivering orders, as well as serving food and beverages, following established protocols.
* Assist in wine and beverage service, adhering to responsible consumption guidelines.
* Maintain clear and effective communication with the team, reporting any incidents, maintenance requirements, or unsafe conditions.
* Actively listen to guests, relay their feedback, and help resolve issues through established procedures.
* Keep the work area clean and organized, ensuring consistent quality and presentation at all times.
* Comply with the establishment’s hygiene, safety, and service standards.
* Perform other related tasks as requested to ensure smooth service operations.
**Profile and Competencies:**
* Team-oriented mindset and strong customer service orientation.
* Ability to multitask, plan, and organize effectively.
* Culinary knowledge and familiarity with service protocol.
* Knowledge of products, brands, and market competition.
* Proficiency in hotel management information systems.
* Fluency in Spanish and English, minimum level (B2\).
* Minimum one year of professional experience in this role.
* Valid driver’s license (Class B1\).
* Food handler’s certificate.