Concierge

Description

Position Summary: We are seeking a professional for a luxury hotel, focused on personalized guest service, service excellence, and comprehensive operational management. Key Highlights: 1. Offers personalized guest service in a luxury environment. 2. Requires proactivity and teamwork with goal-oriented focus. 3. Is part of a legendary hotel with 70 years of tradition. Surrounded by botanical gardens and located on Marbella’s famed Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat created by Prince Alfonso von Hohenlohe. Today, as a member of The Leading Hotels of the World, we continue his legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position outlined below is a vital part of our team and contributes to maintaining and elevating the quality standards that have defined Marbella Club for over 70 years. **Key Responsibilities:** * Continuous front desk, lobby, main entrance, and public area service. * Preparation for arrivals and departures: reservation review, billing, transfers, excursions, and services. * Personalized guest welcome with refreshment offering. * Cash drawer control and closing at the start and end of shift. * Promotion and sale of hotel services and outlets. * Comprehensive guest service throughout the stay, managing requests with discretion. * Tracking incidents and requests via internal system. * Coordination and supervision of bellboys and chauffeurs. * Reception, sorting, and handling of luggage and shipments. * Organization and maintenance of the work area. * Communication and coordination with other departments. * Management of guest phone calls and emails. * Check-out control: luggage, transfers, and guest satisfaction. * Initial resolution of complaints and claims, escalating as appropriate. * Key management, lost-and-found handling, and assistance with incidents. * Support in translation and multilingual service. * Management of additional services (golf, transportation, external reservations). * Administrative tasks: billing, reports, filing, and documentation. * Night-shift operational control, billing, and official documentation. * Daily service verification (buggies, wake-up calls, transfers). * Shift closing and handover of information to the next team. **Profile and Competencies:** * Friendly, empathetic, and discreet demeanor. * Proactivity and teamwork. * Goal-oriented mindset. * Strong communication and negotiation skills. * Problem-solving ability. * Diplomatic and dynamic personality. * Minimum 3 years’ experience in luxury hotels. * Computer literacy. * Languages: Spanish and English (B2+); additional languages are an asset.