Strategy & Operations Analyst

Description

Summary: Seeking a passionate, analytical, and collaborative Strategy & Operations Analyst to strategically partner with the Country Manager Italy, impacting short-term challenges and driving long-term market growth. Highlights: 1. High-impact collaboration in an international environment 2. Opportunity to influence decision-making and strategy 3. Ownership of strategic initiatives We are seeking a passionate, analytical, and collaborative **Strategy \& Operations Analyst** to act as a hands\-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer\-related workstreams aimed at expanding our most successful credit card products. The position requires a strong hands\-on approach, pivoting from analysis to execution, making a direct impact on short\-term challenges while contributing to strategic decision\-making to drive long\-term market growth. #### **Key Responsibilities** ###### **Process Engineering \& Operational Improvements** * Map and document existing processes * Identify inefficiencies and drive improvements * Align process updates with central operations ###### **Marketing Optimization** * Analyze funnel metrics * Review and refine email marketing campaigns * Test new concepts and improve messaging tailored to local market requirements, working hands\-on in the implementation ###### **Data Analysis \& Insights (Italian Market)** * Analyze customer behaviors and KPIs related to customer support, pre\-collection, and card usage * Analyze credit card pre\-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization * Reduce customer friction and improve support processes * Translate data insights into clear, actionable recommendations ###### **Product Launch Support** * Support product launch planning * Monitor launch execution * Track early performance and optimize initiatives #### **Qualifications and Experience** * 2–3 years of experience in strategy, operations, consulting, or analytics roles * Strong analytical skills and enjoyment of working with data * Hands\-on execution mindset * Strong communication skills * Fluency in Spanish and English * Interest in the financial industry ##### **Nice\-to\-Have:** * Banking or fintech experience * Hands\-on experience with SQL / analytics tools * Additional languages such as Italian and/or German #### **What We Offer:** * High\-impact collaboration in a highly international environment * Opportunity to influence decision\-making and strategy * Ownership of strategic initiatives * Private health insurance focused on employee wellbeing * Meal vouchers and flexible compensation plan * An international, professional, and collaborative work environment * Office perks such as snacks and regular company events