Job Summary: We are seeking a Second Maître for Amàre Beach Marbella, with responsibilities supporting and managing the planning, coordination, and operation of hotel services. Key Highlights: 1. You will work at Fuerte Group Hotels, a large family of professionals in the industry. 2. Opportunities for development, career plans, and continuous training. **Description:** ---------------- We offer a **Second Maître** position at our hotel **Amàre Beach Marbella**. The role involves supporting the Maître in planning, coordinating, organizing, and directing services across all hotel outlets, as well as managing those services, assuming full responsibility for such duties in the Maître’s absence. **You will gain multiple benefits** You will work at **Fuerte Group Hotels**, a premier family of professionals with nearly seven decades of experience in the hospitality sector, having grown distinctive brands especially in southern Spain. Competitive salary policy. A unique working environment and excellent workplace climate surrounded by outstanding professionals. Development opportunities and career plans to grow together. Continuous training: We invest in and promote your talent, with special attention to improving your language skills. **Your typical day will sound like this…** * In the absence of the Maître, you will assume the duties of your immediate superior. * Communicate departmental objectives to front-of-house staff and review critical processes and area setups through daily mini-meetings, in accordance with hotel standards. * Collaborate in planning, organizing, and coordinating service operations across various outlets, including Room Service. * Prepare staff shift and vacation schedules for front-of-house personnel, aligned with occupancy forecasts and staffing dimensioning tools. * Coordinate and manage the team, supervising compliance with protocols established by Fuerte Group and ensuring a positive workplace climate. * Manage and oversee internal HR administration processes for your team, in collaboration with the Human Resources Department. * Manage and control the budget allocation assigned to your department. * Assist in conducting inventories, supervise and monitor availability of materials and/or products required for proper departmental functioning. * Monitor and supervise use of departmental equipment and its maintenance, reporting any possible incidents. * Supervise and validate departmental purchase requests. * Collaborate with and support the Maître to ensure customer service is delivered according to Fuerte Group’s protocols and standards. * Support and collaborate with the Maître on initiatives to improve sales and customer satisfaction. * Address and resolve customer complaints and/or suggestions, escalating relevant information to the Maître. * Assist in supervising and controlling billing, collections, cash reconciliation, and revenue settlement. * Monitor, manage, and verify charges in coordination with Reception. * Assist in monitoring and verifying cancelled and/or modified charges. * Implement and ensure compliance with the Operational Environment Manual. * Select, evaluate, and assist in training and developing front-of-house team members, following the methodology established by Human Resources Management, as well as overseeing onboarding processes. * Perform other duties within your scope of competence, as requested by your direct supervisor. * Comply with, and ensure compliance with, organizational standards regarding quality, safety and health, environmental protection, and data privacy. **Requirements:** --------------- **You are ideal for this position if…** Vocational Training Level I-II / Intermediate or Higher Vocational Education in Food and Beverage Services; Restaurant Management and/or similar. Desirable: Training in Protocol and Customer Service in Food and Beverage, Hotel Business Management, or Enology. Minimum 3 years’ experience as Second Maître in a 4-star or higher hotel. English and German, B1 level. Hotel Management Software; Advanced Office proficiency.