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Position Summary: We are seeking a spa professional with a passion for excellence and attention to detail to deliver memorable experiences to our guests. Key Highlights: 1. Performing high-quality spa treatments. 2. Actively collaborating in a luxury and wellness environment. 3. Opportunity for continuous professional development. Surrounded by botanical gardens and located on Marbella’s famed Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat created by Prince Alfonso von Hohenlohe. Today, as part of The Leading Hotels of the World, we continue his legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position outlined below is a vital part of our team and contributes to maintaining and elevating the quality standards that have defined Marbella Club for over 70 years. **Key Responsibilities:** * Perform spa treatments ensuring the highest quality, adhering to internal protocols and professional standards. * Manage daily appointments and deliver assigned treatments within the scheduled time. * Conduct pre-treatment client assessments to ensure suitability of treatments, products, and wellness programs. * Prepare the treatment cabin before each service, consistently maintaining the highest standards of cleanliness, order, and replenishment of professional materials and products. * Actively collaborate in maintaining cleanliness and order across all shared spa areas. * Maintain constant communication with the Spa Reception team, remaining alert to any changes in the daily schedule. * Sell spa \& wellness services and products, optimizing available resources and contributing to achieving sales targets set by Management. * Welcome guests with all details prepared and with comprehensive knowledge of their preferences and needs. * Handle guest incidents or dissatisfaction according to established guidelines, escalating to supervision when necessary. * Record guest feedback to support continuous service improvement. * Provide occasional support at Spa Reception, including reservations, billing, payments, and cash handling. * Collaborate on additional tasks requested by Management and actively participate in training and continuous professional development. **Competencies and Requirements:** * Customer orientation and teamwork. * Interpersonal skills and problem-solving ability. * Up-to-date knowledge of spa \& wellness services. * Knowledge related to wellness and the wellness philosophy. * Basic computer skills and familiarity with management systems used in the industry. * High-level English and Spanish, with fluency in spoken communication. * Knowledge of a third language at a similar level is an advantage. * Training in spa therapies, massage, or wellness. Professional certifications or accredited qualifications in related disciplines are required.
