Customer Support Representative

Description

Job Summary: We are seeking a customer service specialist for a technology e-commerce platform, with strong communication and problem-solving skills, focused on advising and supporting customers to ensure a positive experience. Key Highlights: 1. Joining a dynamic and growing team 2. Training on product catalog and internal tools 3. Opportunity for growth in the e-commerce sector At CPU, an e-commerce platform specialized in **technology**, we are looking for a person passionate about customer service, with exceptional communication skills and enthusiasm for quickly and effectively solving problems. Responsibilities: * Provide customer support and advice via chat, email, and/or phone. * Resolve inquiries regarding products, orders, deliveries, and returns. * Guide customers throughout their purchasing process to ensure a positive experience. * Escalate issues to the relevant teams when necessary. * Contribute ideas to improve user experience. Requirements: * Prior customer service experience (preferably in e-commerce or retail). * Proficiency with digital tools and customer management platforms. * Excellent writing and spelling skills. * Passion for technology and willingness to learn about our products. * Proactive, empathetic, and solution-oriented attitude. We Offer: * Joining a dynamic and growing team. * Training on product catalog and internal tools. * Opportunity for growth in the e-commerce sector. Employment Type: Full-time Salary: €18.993,45–€18.993,46 per year Benefits: * Company phone Experience: * Customer service: 2 years (Mandatory) Language: * English (Mandatory) Work Location: On-site employment