Reservation Technician

Description

Job Summary: We are seeking a Reservation Technician to manage reservations, assist guests, and coordinate with departments, ensuring a seamless experience and impeccable service in a dynamic hotel environment. Key Highlights: 1. Experience in the tourism or hospitality sector and PMS handling desirable. 2. Initial training and growth opportunities within the company. 3. Part of a professional team with an excellent working environment. * Permanent * Full-time * €24,000 * Puerto del Carmen, Las Palmas, Spain * TOURISM COMMERCIAL At Grupo Martínez Abolafio, we work every day to deliver memorable experiences across our hotel properties. We are driven by closeness, innovation, and a constant pursuit of excellence. If you are passionate about tourism, enjoy interacting with people, and wish to grow within a dynamic environment, we would love to meet you! **What Are We Looking For?** We seek a **Reservation Technician** who enjoys helping our guests, is organized and solution-oriented, and wishes to join a professional and collaborative team. If you thrive in the fast-paced hotel environment and feel comfortable managing multiple tasks simultaneously, this role is for you. **Your Main Responsibilities:** You will be a key player in ensuring a seamless experience from the first contact, taking responsibility for: * Managing, entering, and modifying reservations across various channels. * Answering guest, agency, and partner phone calls and emails. * Monitoring room availability and managing room inventory. * Coordinating with reception, commercial, and other departments to ensure flawless service. * Handling modifications, cancellations, special requests, and group bookings. * Reviewing rates, quotas, and terms and conditions. * Providing operational support and addressing any incidents that may arise. **What We Would Like You to Bring:** * Prior experience in similar roles within the tourism or hospitality sector. * Proficiency in PMS (Opera is a plus). * Solid office software skills. * Excellent communication and professional interpersonal skills. * Intermediate level of English (additional languages are highly valued). * Availability to work 20 hours per week according to operational needs. **What We Offer:** * Contract and conditions in accordance with the Las Palmas Province Hospitality Collective Agreement. * A close-knit, professional team with an outstanding working environment. * Initial training and real growth opportunities within the company. If you are motivated to join a solid project where people and service quality come first, we want you on our team. ✨ Apply to this vacancy and let’s start creating experiences together! * Permanent * Full-time * €24,000 * Puerto del Carmen, Las Palmas, Spain * TOURISM COMMERCIAL