Hotel Receptionist

Description

Job Summary: We are seeking Hotel Receptionists with a positive attitude, customer orientation, and enthusiasm to deliver an exceptional experience to international guests in Costa Adeje. Key Highlights: 1. Joining a consolidated corporate group and enjoying an excellent working atmosphere 2. Real opportunities for professional development and continuous training 3. Integration into a dynamic, service-oriented team **JOB IDENTIFICATION** * **Position:** Receptionist / Front Office Agent * **Department:** Front Office – Reception * **Location:** Costa Adeje – Fañabé Beach, Southern Tenerife * **Type of Establishment:** 4★ aparthotel catering to international tourism * **Employment Type:** Full-time * **Shift Schedule:** Rotating shifts from Monday to Sunday **OPERATIONAL CONTEXT OF THE POSITION** At **Los Olivos Beach Resort**, we offer a unique experience in the heart of **Costa Adeje**, just meters from the beach and boasting spectacular ocean views. Our resort combines comfort, design, and exclusive services to ensure unforgettable stays. We feature **fully equipped apartments and suites**, swimming pools, landscaped areas, and a privileged location near the best beaches and restaurants in Tenerife. Our goal is to deliver quality and excellence in every detail. The position operates within a **tourism establishment with high annual occupancy**, located in one of the most sought-after destinations in the Canary Islands archipelago. The reception department serves as the **primary point of contact with guests**, managing critical processes of the guest experience: * check\-in and check\-out * reservation management * incident resolution * coordination with housekeeping, maintenance, and F\&B * administrative management and billing The destination’s clientele is predominantly **international (German, British, Scandinavian, and Central European)**. At **Los Olivos Beach Resort**, we seek **Hotel Receptionists** to join our team. We look for individuals with a positive attitude, strong customer orientation, and eagerness to deliver an exceptional experience to our guests. **MAIN RESPONSIBILITIES OF THE POSITION** **Front Office Operations** * Managing **check\-in and check\-out** * Answering phone calls and attending guests in person * Managing individual reservations and modifications * Informing guests about hotel services, activities, and local points of interest * Handling incidents and complaints **Administrative Management** * Operating the **hotel Property Management System (PMS)** * Cash handling and billing control * Guest documentation management * Coordination with the reservations department * Managing reservations, modifications, and cancellations; administering reservations and modifications according to guest needs. **Customer Service** * Handling special requests * Recommending hotel and destination services * Guest loyalty management * Resolving incidents professionally and empathetically * Providing information on hotel services and local activities **Internal Coordination** * Coordinating with other departments to ensure seamless service delivery and meet guest expectations. * Communicating with housekeeping * Coordinating with maintenance * Supporting the commercial and reservations departments **JOB REQUIREMENTS** **Technical Requirements** * Experience in hotel front office (minimum 1 year) * Advanced **English proficiency** * German language skills are a plus * Proficiency in PMS usage * Knowledge of billing procedures **Competencies** * Customer orientation * Incident resolution * Organization and multitasking * Teamwork * Intercultural communication * Commercial ability and sales orientation * Experience serving international customers **General Requirements** * Proficiency in hotel management software and PMS * Familiarity with Microsoft Office suite * Availability to work rotating shifts * Strong communication skills, proactive attitude, and courteous demeanor * Ability to work effectively in teams and under pressure **General Requirements** * Proficiency in hotel management software and PMS * Familiarity with Microsoft Office suite * Availability to work rotating shifts * Strong communication skills, proactive attitude, and courteous demeanor * Ability to work effectively in teams and under pressure **WE OFFER** * Joining a consolidated corporate group * A promising future project with an outstanding working atmosphere at a leading resort in Costa Adeje. * Integration into a dynamic, service-oriented team. * Real opportunities for professional development and continuous training * A professional and friendly work environment. * Permanent contract upon successful completion of the probationary period * Full-time employment * Work Location: On-site employment Join our team and discover a unique work experience at **Los Olivos Beach Resort** * Submit your application to **talento@hotelbahiadeavalos.com**, including your updated CV. Benefits: * Offered language courses * Training program * Provided uniform Work Location: On-site employment