CONTRACT AGENT

Description

**Welcome to Grupo Hotusa, The Happiness Industry** Grupo Hotusa is a group of companies operating in the international tourism\-hospitality sector. Since 1977 and with over 5\.000 employees worldwide, we drive the tourism industry through hotel management, distribution, and provision of services and solutions to independent hotels. Currently, we operate 287 owned hotels across 23 countries and partner with over 3\.000 hotels in 89 countries. Within the group, Keytel positions itself as the world’s leading alliance of independent hotels, offering a unique hotel acceleration model that combines strategic consultancy and technology to enhance hotel competitiveness without compromising their identity. Meanwhile, Restel operates as a multinational reservation center, marketing over 125,000 hotels worldwide and connecting thousands of customers across the five continents, thereby facilitating global access to a broad hotel offering. **Do you want to join The Happiness Industry?** We are seeking recent graduates in tourism or junior professionals—proactive individuals eager to learn—for positions in our A Coruña offices targeting the Italian market. If commercial management, tourism services, or international customer service—and related fields—could be your next career step, this opportunity may interest you. Your main responsibilities may include: * Supporting the management and development of relationships with customers and travel agencies, with emphasis on loyalty building and effective incident resolution. * Collaborating in optimizing and marketing strategic services for independent hotels, negotiating terms and advising on sales strategy. * Handling and managing international requests and reservations, including follow\-up, confirmations, and modifications to deliver high\-quality service. * Working closely with internal teams to ensure smooth communication and achievement of commercial objectives. **What are we looking for?** * Recent graduates in Tourism, Business Administration, International Trade, Marketing, or Philology (vocational training programs and undergraduate degrees). * Advanced level of English; additional languages are valued. * Strong communication skills, ability to work in teams, and customer\-oriented mindset. * Proactive profile with enthusiasm for professional development in a dynamic, multicultural environment. * Prior experience (though not mandatory) in travel agencies, hotels, customer service, or reservations is appreciated. **What do we offer?** At Keytel, you can become part of a leading travel industry company experiencing continuous growth and global expansion—one committed to its team’s ongoing professional development. Additionally, by joining Keytel, you will enjoy the following benefits: * 50% discount at our luxury hotels: Enjoy up to 50% off all our outstanding 4\*/5\* hotels worldwide, and up to 20% off for your family members. * The Power Business School Training: 100% free and unlimited access to all training programs (MBA, digital, office software, Skills, etc.) offered by our partner The Power Business School—the #1 online business school in the market, taught by top active professionals in the industry. * Language Training: Access to our language courses, both in\-person and online. * Access to our Employee Club: where you can benefit from various types of discounts and advantages across categories such as leisure, technology, sports, fashion, etc. Enjoy complimentary hotel nights: Through Keytel’s Referral Program, we reward recommendations that result in hires. If you refer someone who gets hired