El Cotillo Advertising， Arts & Media Job Listings

Guest Experience Manager64539656436354120

Indeed

Guest Experience Manager

Salary:**To be determined** Type of contract:**Permanent** Working hours:**Full-time** Years of experience:**No experience required** At PACTO, we are specialists in human resources management and our passion for recruiting talent never stops. We are defined by efficiency, flexibility, continuous improvement, and rigor. At PACTO ETT Lanzarote, we are looking for a committed Guest Experience Manager eager to grow professionally. Main functions and responsibilities: * Personally receive, assist, and accompany VIP guests, repeat guests, and clients with special requests. * Supervise service quality at all customer contact points: reception, dining, spa, housekeeping, and others. * Quickly, empathetically, and effectively resolve complaints, incidents, or suggestions. * Identify improvement opportunities based on guest feedback, observations, and behavior. * Coordinate with all hotel departments to ensure proper execution of special services and personalized experiences. * Communicate relevant information about preferences, needs, allergies, or celebrations to guarantee individualized attention. * Monitor review platforms such as TripAdvisor, Booking, Google Reviews, or Expedia. * Prepare satisfaction reports, online reputation analysis, and trend assessments. * Implement loyalty and recognition programs for regular customers. * Organize personalized welcome, stay, and farewell activities. * Manage post-stay communications to thank guests for their visit and encourage return visits. * Propose initiatives to enhance the guest experience, including new services, special touches, ambiance improvements, or digital enhancements. * Evaluate satisfaction through internal and external surveys. * Coordinate training sessions for staff focused on customer service and service quality. * Prepare monthly reports on customer satisfaction and service levels. * Manage budgets allocated to amenities, VIP gifts, and loyalty initiatives. * Collaborate with the marketing department in promoting experiences and special events. * Personally receive, assist, and accompany VIP guests, repeat guests, and clients with special requests. * Supervise service quality at all customer contact points: reception, dining, spa, housekeeping, and others. * Quickly, empathetically, and effectively resolve complaints, incidents, or suggestions. * Identify improvement opportunities based on guest feedback, observations, and behavior. * Coordinate with all hotel departments to ensure proper execution of special services and personalized experiences. * Communicate relevant information about preferences, needs, allergies, or celebrations to guarantee individualized attention. * Monitor review platforms such as TripAdvisor, Booking, Google Reviews, or Expedia. * Respond professionally and promptly to customer reviews. * Prepare satisfaction reports, online reputation analysis, and trend assessments. * Implement loyalty and recognition programs for regular customers. * Organize personalized welcome, stay, and farewell activities. * Manage post-stay communications to thank guests for their visit and encourage return visits. * Propose initiatives to enhance the guest experience, including new services, special touches, ambiance improvements, or digital enhancements. * Evaluate satisfaction through internal and external surveys. * Coordinate training sessions for staff focused on customer service and service quality. * Prepare monthly reports on customer satisfaction and service levels. * Collaborate with the marketing department in promoting experiences and special events. What we offer: * Immediate integration into a dynamic and professional team. * Pleasant and collaborative work environment. * Job stability and continuity. * Morning shifts (flexible) * Direct hiring by the hotel. Academic Background: Degree in Tourism or related field (desirable) Specific Skills: * Required languages: Spanish and English * Additional language valued: German * Proficiency in technological tools (Office suite). Professional Experience: * Minimum of two years' experience in 4\* or 5\* category hotels in the Guest Experience department.

C. la Orilla, 18, 35570 Yaiza, Las Palmas, Spain

Negotiable Salary

HOSPITALITY STAFF - FUERTEVENTURA64196405158531121

Indeed

HOSPITALITY STAFF - FUERTEVENTURA

**Salary:** **To be agreed** **Contract type:** Indefinite **Working hours:** Flexible hours **Years of experience:** No experience required Join the PACTO ETT Lanzarote team! At PACTO, we specialize in human resources management and our passion for recruiting talent never stops. We are defined by efficiency, flexibility, continuous improvement, and rigor. At PACTO ETT, we are looking for people passionate about hospitality (housekeeping, dining room, kitchen) to join our team in Fuerteventura. As part of our hospitality staff, you will be responsible for providing exceptional service to our customers while they enjoy their stay. Main responsibilities depending on the position Housekeeping: * Clean and disinfect rooms, bathrooms, and common areas. * Restock supplies such as towels, soaps, and cleaning products. * Report any damage or maintenance needs of the facilities. * Perform cleaning services according to hotel standards. * Collaborate with the cleaning team to ensure efficient service. * Professionally attend to special guest requests. Dining Room: * Attend to and assist guests during their stay in the restaurant and common areas. * Prepare and set up the dining area before and during service. * Assist in organizing special events as instructed. * Take orders and serve food and drinks promptly and courteously. * Collaborate with the kitchen and reception teams to ensure a smooth experience. * Transport and manage tableware and utensils during service. * Maintain order and cleanliness of the work area. * Comply with the hotel's quality standards and hygiene regulations. Kitchen: * Supply, control, and manage the assigned station. * Store food properly. * Maintain order and cleanliness of the work area, refrigerators, freezers, utensils, and tools, complying with food hygiene and safety regulations. * Preparation and assistance in cooking dishes and plating for presentation and service. * Assist in plating and service as needed by the team. * Hand over shift reports to the next shift. * Assist in training new colleagues. * Supervise and coordinate the kitchen team. * Sort waste and keep garbage areas tidy. * Replenish materials and ingredients at workstations. What we offer: * Immediate incorporation into a dynamic and professional team. * Ongoing advice and follow-up. * Pleasant and collaborative work environment. * Job stability and continuity. * Salary above the standard agreement. * Flexible working hours. Minimum requirements depending on the position: * Previous experience. * Ability to work in a team. * Attention to detail and commitment to quality. * Knowledge of food hygiene and safety regulations. * Availability to work flexible schedules, including weekends. * Positive attitude and willingness to learn. * Commitment and seriousness. If you are interested in joining our team, do not hesitate—apply now and we will contact you to provide all details. At PACTO ETT, we are an equal opportunity employer and do not discriminate based on gender, ethnicity, sexual orientation, functional diversity, age, or other aspects protected by law. This selection process is based solely on professionalism, merits, and capabilities. We look forward to growing together!

C. Sancho Panza, 41, 35600 Puerto del Rosario, Las Palmas, Spain

Negotiable Salary

Promoter, Photographer, and Salesperson64148639331203122

Indeed

Promoter, Photographer, and Salesperson

The job responsibilities are: \- Proactively promote, offer, and propose our service at the pool area and restaurant entrance to hotel guests (client acquisition for taking photographs) \- Take guided photographs of families. \- Sell the photographs. Outgoing, positive, cheerful personality with good interpersonal skills. We work with couples and families with children. Intermediate English communication level and Spanish required. Other languages are a plus. Send us your complete CV including a photo! Job type: Full-time Salary: €1,250.00 - €1,750.00 per month Benefits: * Meals provided by the company Job location: On-site

C37V+MC Castillo Caleta de Fuste, Spain

€ 1,250/month