At Ricoh Spain, we are constantly transforming, embracing imagination, clarity, and vision to drive meaningful change. We possess top-tier expertise and knowledge from leading manufacturers and global leaders in IT infrastructure. Imagine a place where your ideas are not only welcome but serve as the engine driving our evolution. In our company, we invite you to become the architect of your own success—exploring innovative projects and continuously challenging your limits. WHAT ARE WE LOOKING FOR? Ricoh is seeking to expand our Digital Workplace team with an advanced Level 1 support technician to provide on-site support at our client’s offices—resolving incidents and service requests related to end-user workstations. * Operating system support, * Standard software support, * Email client management (local and web-based), * Workstation security (antivirus), * Hardware warranty management, VoIP, and mobile telephony, * On-site incident resolution, inventory management, user onboarding/offboarding, email account provisioning, * Adherence to agreed SLAs. Some key points to note: * The role will be based at our client’s offices in Landabarri, Bizkaia (48940). * Working hours: 9:00 AM to 6:00 PM. * Required qualification: Vocational Training Certificate (CFGM/CFGS) in Systems and Network Administration. * Experience: Minimum 2 years’ experience providing end-user workstation support (microcomputing, Office 365, operating systems, networking, and IT technologies). WHAT DO WE OFFER? * A permanent contract directly with Ricoh, plus a tailored training and career development plan—including access to numerous certifications. * Flexible compensation: With Ricoh Flex, you can customize your compensation package to suit your needs—choosing benefits such as training, transportation, meal vouchers, childcare, and more, along with exclusive discounts through our Ricoh Club. * Team culture: We love celebrating our successes as one big family. Don’t miss our Christmas parties, Summer Party, and other charitable and sports events. We even have our own band and DJ who always energize us with great music! * Get a Friend Program: Enjoy additional benefits when you refer friends to join our team. Shall we talk? FUNCTION### **ITS** LOCATION### **Bilbao** CONTRACT TYPE### **Ricoh Permanent Staff** CLOSING DATE### **15-Jan-2026**