**Front Office Manager for Imperial Hotel** Are you results-oriented and passionate about guest service and hotel operations? Do you thrive leading a team, ensuring efficient daily operations, and creating a fantastic experience for hotel guests? Then you might be our new Front Office Manager at the newly renovated Imperial Hotel — a hotel brimming with history. We are seeking a skilled and engaged Front Office Manager for a full-time position. You will be responsible for leading a team of approximately 20 employees, while also serving as a liaison to other departments in the hotel, ensuring our guests enjoy an unforgettable experience during their stay. You will work closely with the hotel’s other leaders and become a central part of the leadership team in a busy and dynamic environment. **Your responsibilities:** In the role of Front Office Manager, you must have a passion for leadership, strong drive, and lead by example in delivering high-level service to our guests. You excel at creating a safe working environment focused on outstanding service experiences, where the guest is always the top priority. As Front Office Manager, you are present, trustworthy, and solution-oriented. You lead by example and are conscious of your role as both a results driver and people leader for a skilled and engaged team. You are responsible for the daily operations of the front desk. You will spearhead the implementation of new initiatives and optimize existing workflows in collaboration with the hotel’s leadership team and front desk supervisors. You work proactively, independently, and with a solution-oriented mindset, constantly striving for both professional and personal development. At the same time, it is essential that, as a people leader, you focus on presence and trust — both in your own interactions and among team members and across the rest of the hotel. **As our new Front Office Manager, you will, among other things:** * Lead, coach, motivate, and develop employees in the Front Office team * Be responsible for daily front desk operations and coordination of team work * Implement new — and maintain existing — initiatives in collaboration with the leadership team * Ensure high quality in guest service and handling of guest feedback * Prepare shift schedules and ensure adequate staffing, including during illness or vacation * Handle administrative tasks and ensure procedures are correctly followed * Be an active part of the leadership team and contribute to, and take responsibility for, the hotel’s operations and development We are looking for someone who: * Has leadership experience, preferably from the hotel industry * Is structured, organized, and skilled at maintaining oversight * Has strong communication skills and the ability to motivate and foster psychological safety * Is passionate about delivering exceptional guest service and ensuring high guest satisfaction * Has experience with HSE systems, preferably Infor or similar * Speaks Danish and English fluently, both written and spoken We offer: In addition to exciting and educational tasks, we offer attractive employment terms, where you will become part of Arp-Hansen Hotel Group — Copenhagen’s largest hotel chain: * An exciting and varied position at one of Copenhagen’s most historic hotels * A dynamic and international work environment with opportunities for development * Good working conditions and employee benefits * Close collaboration with a professional team in a flat organization with short decision-making paths * Peer mentoring with Front Office Managers across Arp-Hansen Hotel Group’s Front Office Manager group * Excellent opportunities for both personal and professional development through Arp Academy At Imperial Hotel, we are passionate about our guests and the community we create. As Front Office Manager, you will help ensure the hotel continues to deliver top-tier service, while leading a motivated and highly competent team. Application deadline is 28 January 2026. We conduct interviews continuously and will use the DiSC personality profile during the recruitment process. We encourage everyone — regardless of age, gender, sexual orientation, religion, ethnicity, or background — to apply for positions with us at Arp-Hansen Hotel Group. We believe that a diverse and inclusive workplace is fundamental to building trust, fostering presence, and promoting ambition. We strive to be among the best in the industry when it comes to quality and service, as well as guest and employee satisfaction. All applicants are evaluated based on their qualifications and potential, and we actively work to create an environment where everyone feels welcome and valued. We look forward to hearing from you. **Application due** 28-01-2026 **Start date** Start as soon as possible **Position category** Reception **Position type** Full-time **Homepage** http://www.imperialhotel.dk **Questions regarding the position** ==================================== Niklas Breum Hotel Director At Imperial Hotel, you step into an elegant design universe filled with charisma. The hotel’s beautiful facilities and central location provide the perfect setting for memorable experiences in Copenhagen. The hotel’s restaurant offers unforgettable taste experiences and specialties from traditional Italian cuisine. By joining Arp-Hansen Hotel Group, you contribute to delivering fantastic experiences to guests from around the world. We know people are different — and therefore we have hotels for every taste. We offer classic elegance, and we offer youthful energy. We value order, and we make room for spontaneity. We are thoroughly professional, and we make room for fun. We feel like a large family, and we believe this is a very important part of the secret behind our success. At Arp-Hansen Hotel Group, we work to promote sustainable tourism. We do this by integrating responsible consumption and production into our business operations — in our choice of suppliers and partners, and not least in our own actions. We use the UN’s Sustainable Development Goals as our guiding framework, with particular emphasis on Goals 8 and 12. We are fully aware that everyone must be treated fairly — guests, partners, employees, and, above all, the planet. Here, we see you for who you are. And therefore, we are confident you will feel at home. Because when you feel at home, you can make our guests feel the same. That is what it is all about at Arp-Hansen Hotel Group. Let your career come home. Learn more at www.arp-hansen.dk/karriere.