SALES REPRESENTATIVE

Description

Job Summary: The Sales Representative drives customer interactions and sales performance by building deep relationships to generate value. Key Highlights: 1. Drive competitive sales growth. 2. Establish effective working relationships with key opinion leaders. 3. Act as a trusted partner to the customer. ### **Summary** The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients, driving ethical and compliant sales growth. ### **About the Role** Major Accountabilities \~ Drive competitive sales growth \~ Identify and prioritize high-potential customers through data analysis (healthcare professionals and stakeholders) influencing prescribing decisions \~ Drive sales performance through skillful orchestration of positive customer experiences \~ Engage and build relationships. \~ Participate in value-based conversations (in-person and virtually) to understand customers’ critical challenges, decision-driving factors, pain points, and opportunities \~ Personalize and orchestrate customer interaction journeys for target healthcare professionals, reflecting customer preferences, leveraging available content, and utilizing multiple interaction channels \~ Foster engagement by collaborating with healthcare professionals to develop sustained collaboration over time for Novartis \~ Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment \~ Establish effective working relationships with key opinion leaders and influential individuals in the medical sector (at the territorial level) and challenge current behaviors to improve the patient journey (right patient, right time) \~ Develop deep customer knowledge and insights \~ Gather information about the customer’s business to uncover what matters most to them \~ Track customer feedback and translate responses into actions that create additional value and exceed expectations \~ Leverage available data sources to create, dynamically prioritize, and adjust relevant territory-, account-, and customer-level interaction plans \~ Continuously share customer information with relevant internal stakeholders to support the development of product- and indication-related content, campaigns, and interaction plans. \~ Deliver value to customers and patients \~ Collaborate compatibly with cross-functional teams to design and implement solutions addressing unmet customer and patient needs. \~ Act as a trusted partner to the customer to help them manage their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position to create value-added solutions. \~ Act with integrity and honesty, treating customers and colleagues transparently and respectfully with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don’t seem right. Live by the Novartis Code of Ethics and Values and Behaviors. Key Performance Indicators \~ To be completed locally, based on guidance derived from the IMI Field Engagement Performance Council outcomes. Work Experience \~NA Skills \~Sales skills \~Customer insight \~Communication skills \~Influencing skills \~Conflict management \~Negotiation skills \~Technical skills \~Account management \~Cross-functional coordination \~Healthcare sector \~Commercial excellence \~Ethics \~Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Sales Location Spain Site Vizcaya Company / Legal Entity ES19 (FCRS \= ES006\) Mizar Farmacéutica, S.L. Alternative Location 1 Guipúzcoa, Spain Functional Area Sales Job Type Full time Employment Type Regular Shift Work No