Browse
···
Log in / Register
Position Summary: We are seeking a Customer Relationship Assistant for Leroy Merlin, focused on ensuring an excellent shopping experience and managing customer service across all channels. Key Highlights: 1. Customer experience management and omnichannel support 2. Incident resolution and personalized advisory services 3. Fostering long-term customer relationships **Join our team as a Customer Relationship Assistant!** If you are passionate about customer interaction and feel confident working with digital tools, this is the right opportunity for you! We are looking for the ideal candidate to join Leroy Merlin’s customer service team, guaranteeing that every purchase concludes with an outstanding experience. You will be the customer’s main point of contact. Your role is to ensure that our customers’ visit and purchase closure is simple, agile, and personable. **What will you do on a daily basis?** * Customer experience management: You will handle in-store or any available payment method transactions. You will also process complementary services such as financing or Club Leroy Merlin benefits, offering our loyalty card. * Accompaniment and resolution: You will manage returns or complaints with a constructive, solution-oriented attitude. You will instill confidence and security in customers by advising them to find the product best suited to their needs. * Omnichannel management: You will handle inquiries regarding orders placed both in-store and online. * Process assurance: You will ensure strict compliance with all internal procedures, always balancing rigor with optimal customer experience. **What we need from you** * Customer orientation and empathy: The customer is your top priority. You enjoy helping and connecting with their needs, and you foster synergy with your colleagues. * Problem-solving ability and autonomy: You are proactive—you anticipate issues and seek solutions promptly. * Digital agility: You learn quickly how to use digital tools. You assist customers in interacting with our app and manage digital payments and online orders. * Emotional control: You remain calm and smile—even during peak hours or conflict situations. * Loyalty building: Your interaction goes beyond a one-time purchase. Your advice is key to building lasting customer relationships. You possess strong communication skills to achieve this. **What we offer** **Our Purpose** At Leroy Merlin, our purpose gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we firmly believe that, if we commit to it, changing the world is within our hands—and yours. Social action is one of Leroy Merlin Spain’s fundamental pillars—adding value not only to our company but also to the community. Through diverse initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Benefit! Because you’re part of Leroy Merlin** As a Leroy Merlin Spain employee, you have access to over 70 benefits and advantages, categorized into six groups—all designed to provide you with the best possible experience as part of this great team. You’ll also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, health insurance, childcare assistance, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow your career!** Train and develop yourself in a multinational company! You’ll find an excellent work environment, with autonomy to decide and act, and opportunities to participate in decision-making and cross-functional projects. **A place for everyone** Diversity Management is a core pillar of our corporate philosophy. That is why it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all individuals, recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies integrating gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective equality within our organization. We uphold the principle of gender equality across all areas of our activity and within the framework of our organization’s social responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you’d like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
