Operations and Specialist Support Technician (N2)

Description

At Sener, we are strengthening our IT Infrastructure team by hiring an Operations and Specialist Support Technician (N2). We are seeking a candidate with experience in Microsoft environments, service orientation, and the ability to resolve complex incidents, actively participating in the operation and evolution of the company's technology services. You will join the team responsible for ensuring operational continuity of corporate IT services, acting as the resolution point for advanced incidents and collaborating closely with Systems, Communications, and Cybersecurity teams. **Key responsibilities include:** * Resolution of Level 2 technical incidents. * Administration of M365, Teams, and SharePoint. * Management of identities, groups, permissions, and policies via Active Directory and Entra ID. * Corporate device administration using Microsoft Intune. * Operating systems: Advanced administration of Windows environments. * Networks and connectivity: TCP/IP protocol, DNS, DHCP, VPN, and configuration of local or wireless networks. * Acting as the technical reference point for the Level 1 support team. * Coordinating incident resolution with specialists from various areas. * Participating in operational activities related to infrastructure, collaboration platforms, and corporate services. * Assisting in the development of technical procedures and operational documentation. * Identifying opportunities for process automation and improvement. * Collaborating on technology transformation and IT service modernization projects. **What profile are we looking for?** * Higher Education Degree in Network Systems Administration (ASIR) or equivalent. * Minimum 4 years’ experience in technical support and IT operations within corporate environments. * Knowledge of Microsoft 365, Windows, Active Directory, Entra ID, and Intune. * Experience with incident management tools (ITSM). * Analytical skills and a problem-solving mindset. * Ability to work collaboratively across diverse technical teams. * Communication: Ability to clearly document solutions and guide both end users and Level 1 staff. * English proficiency at B2 level. **Desirable qualifications:** * Knowledge of Azure. * PowerShell and automation experience. * Virtualization with Proxmox/VMware. * Microsoft and/or ITIL certifications. **What do we offer?** * Opportunity to participate in strategic digital transformation projects, platform modernization, and evolution of the Microsoft ecosystem within an international engineering and technology company. * Technical autonomy and decision-making authority, leading projects and proposing improvements in architecture, governance, and service efficiency. * Integration into a professional, collaborative, and multidisciplinary team that values initiative, continuous improvement, and critical thinking. * Joining an internationally recognized engineering and technology company. * Participation in technology transformation and modernization projects. * Professional development within a highly specialized team. * A collaborative, dynamic environment with continuous technological challenges. If you enjoy solving problems and learning every day, we want to meet you. As a member of **Sener**'s workforce: * You will benefit from flexible working hours and a hybrid remote work model. * You will have access to a flexible compensation plan. * We offer you the opportunity to participate in a physical and emotional wellbeing program. * Through dedicated tools and a broad training portfolio, you can advance your professional development. * You will work in a collaborative environment where close interaction across disciplines facilitates idea exchange, proactivity, and autonomy in complex project teams. * We promote equal opportunities, diversity, and inclusion for all individuals and are certified as a Family-Responsible Entity (efr). **Why join us?** At **Sener**, we offer you the opportunity to develop and apply your technical skills within a leading international engineering firm and gain diverse professional experiences. **Want to learn more about us?** https://www.group.sener/es