Digital Workplace Support Engineer, Brussels (On-site) - EU international client

Description

Summary: Seeking Digital Workplace Support Engineers to provide first-line support in an international environment, managing incidents and service requests. Highlights: 1. Provide high-quality first-line support in a Digital Workplace environment 2. Support a wide range of user interactions, services, software, and applications 3. Opportunity to work in an international setting with diverse technical tasks **Digital Workplace Support Engineer, Brussels (On\-site), European Institution** **Job role:** Digital Workplace Support Engineer. **Minimum experience:** 5\-7 years. **Studies required**: Bachelor’s Degree in IT or related field. **Language:** English (C1\) **(Mandatory).**French (C1\) **Mandatory.** **Location:** Brussels (on\-site). **DESCRIPTION:** We are currently seeking Digital Workplace Support Engineers to provide first\-line support services in a Digital Workplace environment. The consultant will be responsible for supporting end users, managing incidents and service requests, and ensuring high\-quality support delivery in an international environment. **Tasks:** * Perform Digital Workplace support activities. * Manage all types of user interactions (phone, ticketing portal, chat, messaging). * Provide user guidance and support regarding services, software and applications. * Follow\-up and resolution of incidents and user requests. * Perform workstation support and administration (Windows 10 and above). * Support Office applications (Office 2016 and above). * Support basic server environment administration (Windows/Linux) and Active Directory services. * Perform basic tasks related to account management, network setup and protocols. * Support backup and restore procedures, antivirus management, patching and software distribution. * Provide support related to scanning and printing services. **Technical skills:** * Good knowledge of Workstation Support and Administration. * Good knowledge of Workstation Support and Administration. * Basic knowledge of Windows/Linux server environments and Active Directory. * Understanding of account management, networking and security fundamentals * Strong analytical and problem\-solving skills. * Excellent communication and soft skills. * Ability to work under stress while maintaining a positive attitude. * Excellent service attitude and commitment to quality. * Pro\-activeness, reactiveness and team\-player mindset. * Experience in first\-line support environments. * At least one of the following certifications is required: * Windows 10 MCSA. * Microsoft 365 Certified: Modern Desktop Administrator Associate. * IT Helpdesk Professional (or equivalent). * Google IT Support Professional Certificate. * Microsoft Office Specialist (MOS). * (Advanced) Windows Troubleshooting for IT. * Call Centre Associate Certified (or equivalent). **Language:** * English (C1\). * French (C1\). **Location:** * Brussels (On\-site). **Rate:** * 218\-285€/day. The rate offered depends on the candidate’s level, in accordance with the European Commission’s public grading system. Further details are available upon discusión.