SALES REPRESENTATIVE

Description

Summary: The Sales Representative is a leading driver of our customer interactions and sales performance, building deep relationships that deliver added value to customers and patients to advance revenue growth in a compliant and ethical manner. Highlights: 1. Boost your competitive revenue growth 2. Build effective working relationships 3. Deliver added value to customers and patients ### **Summary** The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our Customer Experience approach and build deep relationships that deliver added value to customers and patients to advance revenue growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Boost your competitive revenue growth \~ Identify and prioritize high-potential customers (HCPs and stakeholders) influencing prescribing decisions through data analysis \~ Enhance sales performance by skillfully orchestrating positive customer experiences \~ Engage and build relationships \~ Conduct value-based conversations (in-person and virtual) to understand critical customer challenges, decision drivers, gaps, and opportunities \~ Personalize and orchestrate Customer Engagement Journeys for HCPs by reflecting customer preferences, leveraging available content, and utilizing multiple interaction channels \~ Build engagement by collaborating with HCPs to develop sustainable partnerships for Novartis over time \~ Deliver memorable, customer-centric experiences that go beyond clinical differentiation by addressing their needs and understanding their healthcare environment \~ Build effective working relationships with opinion leaders and leading medical influencers (at the regional level) and challenge current behaviors to improve the patient journey (right patient, right time) \~ Develop deep customer insights and understanding \~ Gather insights into the customer’s business to identify what matters most to them \~ Track customer feedback and translate responses into actions that create value and exceed expectations \~ Leverage available data sources to create, dynamically prioritize, and adapt territory-, account-, and customer-interaction plans \~ Continuously share customer insights with relevant internal stakeholders to support the development of product- and indication-specific content, campaigns, and interaction plans \~ Deliver added value to customers and patients \~ Collaborate in a compliance-conforming manner with cross-functional teams to design and implement solutions addressing unmet customer and patient needs \~ Serve as a trusted partner to the customer, supporting them in leading their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position to create value-adding solutions. \~ Act with integrity and honesty by treating customers and colleagues transparently and respectfully with clear intent. When confronted with ethical dilemmas, do the right thing and speak up when things appear incorrect. Adhere to the Novartis Ethics, Values, and Conduct Code. Key Performance Indicators \~To be completed at local level, based on guidelines emerging from the outcomes of the IMI Field Engagement Performance Management Council. Work Experience \~NA Skills \~Sales skills \~Customer insights \~Communication skills \~Influencing skills \~Conflict management \~Negotiation skills \~Technical skills \~Account management \~Cross-functional coordination \~Healthcare \~Commercial excellence \~Ethics \~Attention to detail Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Sales Location Spain Site Vizcaya Company / Legal Entity ES19 (FCRS \= ES006\) Mizar Farmacéutica, S.L. Alternative Location 1 Guipúzcoa, Spain Functional Area Sales Job Type Full time Employment Type Regular Shift Work No