At CPU, an e-commerce company specializing in **technology**, we are looking for a person passionate about customer service, with exceptional communication skills and a strong desire to resolve issues quickly and effectively. Responsibilities: * Provide customer support and advice via chat, email, and/or phone. * Resolve inquiries regarding products, orders, deliveries, and returns. * Guide customers throughout their purchasing process, ensuring a positive experience. * Escalate incidents to the relevant teams when necessary. * Contribute ideas to improve the user experience. Requirements: * Prior customer service experience (preferably in e-commerce or retail). * Proficiency with digital tools and customer management platforms. * Excellent writing and spelling skills. * Passion for technology and willingness to learn about our products. * Proactive, empathetic, and solution-oriented attitude. We offer: * Join a dynamic and growing team. * Training on product catalog and internal tools. * Opportunities for career growth within the e-commerce sector. Employment type: Full-time Salary: €18,993.45–€18,993.46 per year Benefits: * Company-provided mobile phone Experience: * Customer service: 2 years (Mandatory) Language: * English (Mandatory) Work location: On-site