At OLIN GROUP we are a telecommunications company born with the ambition to consolidate, professionalize and grow a group of local operators focused on proximity, service quality and simplicity of their products. We aim to become a benchmark in providing access to high-speed connections in both wholesale and retail markets, and we are currently experiencing significant growth and expansion across Spain. We are seeking a Commercial Process Analyst to support the definition of cross-functional group processes implemented across various operators. In collaboration with the team, you will define, create or analyze commercial processes across different channels, streamline them, automate where possible, implement them in tools, and evaluate their results. **Main Responsibilities:** * Define group-wide commercial and business processes related to customers and products throughout the lifecycle—subscription, activation, usage, and cancellation—coordinating operations across the group’s different operators * Analyze existing processes and their application across operations, aiming to simplify, improve, and automate tasks * Examine operational efficiency of processes across various customer scenarios, at each stage of their lifecycle and contact point, identifying root causes of issues and eliminating pain points (use cases, user stories, customer journey) * Optimize processes by reducing complexity and manual work, identifying synergies, and addressing good and bad practices in operational process implementation across operators to enhance agent/sales productivity * Creatively identify solutions for process optimization, recognizing opportunities for automation and operational efficiency * Evolve tools to simplify operations, increase efficiency, and reduce operational costs, validating the implementation of technical designs * Collaborate with IT teams in reviewing solution designs, feasibility, test plans, and user acceptance * Develop working methodologies and coordinate with IT and operators for configuration, activation, and monitoring of each initiative * Establish training and communication of improvements and changes to operators, ensuring thorough preparation for execution * Support system implementation and coordinate process rollouts * Analyze objectives and KPIs of various operational processes to establish metrics for detecting inefficiencies, prioritizing actions based on cost/benefit analysis. Monitor and conduct post-implementation reviews of deployed changes and upgrades * Review operational implications, planning, execution, and stabilization of strategic tool enhancements or system migrations across different operators. **Requirements:** * Minimum of 4 years of prior experience in process improvement and implementation roles, call center, and customer service within the telecommunications sector or similar * Knowledge and experience using CRM and customer tools, billing, collections, incident management, lead management, after-sales, and related systems * Skills in developing and building flowcharts to capture, represent, and explain processes (workcharts, diagrams) * Ability to work collaboratively, plan effectively, and lead initiatives within multidisciplinary teams. **We Offer:** * Competitive salary * Hybrid position * Full-time permanent contract * Flexible compensation * Growth opportunities within an expanding company