Booking Agent Bed Bank

Description

Job Summary: We are seeking a Booking Agent - Bed Bank to manage customer and supplier requests and incidents, ensuring high-quality customer service. Key Highlights: 1. Opportunity for professional development and continuous training. 2. Be part of an innovative and dynamic team at W2M. 3. Participate in projects with real impact on customer experience. **Description:** ---------------- ***Do you want to join W2M as a Booking Agent \- Bed Bank? We're waiting for you!*** We are **W2M**! The travel division of the **Iberostar Group**, and the platform driving our growth and inspiring us to achieve industry leadership. We create and develop some of the most innovative brands in the market, combining a fully digital approach with an absolutely personalized experience. We are committed to people and sustainability, working every day to make travel experiences attractive, innovative, safe, and efficient. We are a team with an inquisitive and innovative spirit, backed by the strength and experience of a successful track record in the tourism industry. At **W2M**, we were born free, break molds, and move away from convention, embracing new ways of understanding and experiencing travel. ***What will be your mission?*** As a **Booking Agent \- Bed Bank**, your mission will be to manage and handle daily requests and incidents from our customers and suppliers across various channels. You will ensure effective resolution of incidents related to accommodation bookings, transfers, and other services, guaranteeing high-quality customer service and contributing to the smooth operation of the operational area. ***What will be your responsibilities?*** * Manage daily customer and supplier requests and inquiries regarding bookings. * Resolve incidents related to accommodation bookings, transfers, and other services. * Act as a liaison with various internal business areas. * Coordinate with external suppliers for proper management of contracted services. * Escalate incidents when necessary, ensuring satisfactory resolution. Guarantee compliance with established service and quality levels. * **Requirements:** --------------- ***What are we looking for in you?*** * High level of English and Spanish (fluent conversation and writing with native speakers). * Proven experience in a similar role within the tourism sector. * High degree of autonomy, proactivity, and self-management capability. * Proficiency in office software: Outlook, Excel, and Word. * Availability to work rotating shifts. ***What do we offer?*** * Competitive compensation based on merit. * Full-time position. * Opportunities for professional development and continuous training sponsored by the company. * Join an innovative and dynamic team within W2M, the travel division of the Iberostar Group. * Participate in projects that have a real impact on our customers' experience. * A digital, agile, and results-oriented environment where your contribution will be valued and recognized.