Job Summary: We are seeking a professional to organize airport traffic, coordinate transfers, optimize costs, and manage incidents for corporate and end customers. Key Highlights: 1. Key role in organizing and optimizing airport transfers 2. Incident management and customer service (corporate and end customers) 3. Opportunities for continuous professional development and internal mobility **Description:** ---------------- ***Who are we?*** At **BDXperience**, the travel brand of **W2M**, the travel division of the **Iberostar Group**, we operate with a clear purpose: to deliver the best and most authentic travel experience, supported by local, committed, and destination-expert teams. As a receptive operator, we provide services across major holiday destinations, backed by a strong track record that enables us to deeply understand the offerings and resources of each location. This empowers us to consistently deliver agile responses and advantageous conditions for our clients. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives—defining factors in every experience we design. ***What will be your functions and responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at the lowest possible cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with customers—whether end customers or representatives of tour operators represented by BDX—and handle transportation emergencies and their resolution. * Assistance to CORPORATE customers (tour operators represented by BDX) at the airport * Assistance to END customers at the airport * Organization of airport transfers and optimization of vehicle occupancy * Management of delays and short-term reactive measures * Follow-up on possible post-travel incidents * Communication with tour operators. **Requirements:** --------------- ***We’ll love you if you are...*** * A strong communicator (oral/written) and empathetic, able to understand customers’ needs and concerns. * Detail-oriented. * Capable of working under pressure, setting priorities, meeting deadlines, and demonstrating a proactive, solution-oriented attitude—anticipating problems and proposing solutions. * Dynamic, methodical, highly organized, and skilled at teamwork, facilitating collaboration among colleagues. * Experience assisting customers at hotels and selling excursions. * Advanced English; additional languages are valued. * **Mandatory: Start date in March.** ***If you also have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What do we offer?*** Being part of ***W2M·People*** has its advantages, because the well-being of our team is a priority. Joining our project goes beyond just filling a position—it’s an experience of personal growth and care. * We support your professional development through continuous training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off, so you can celebrate it your way. We are looking for talent to further strengthen our destination operations. We are looking for talent to further strengthen our destination operations.