SAU Technician

Description

At **Logicalis Spain**, we are seeking to hire **SAU Technicians** for a new service. This position combines functions of a User Support Center (USC) and on-site workplace support, delivering technical assistance to users both remotely and in person. Support will be provided through multiple channels (ITSM tool, phone, and email), resolving incidents and requests related to the workplace or escalating them to the appropriate teams when necessary. We seek proactive, service-oriented individuals with strong organizational skills and a clear commitment to delivering an excellent user experience. **Responsibilities:** * Responding to and resolving user incidents and requests via ITSM tool, phone, and email. * Remote and on-site workplace support. * Installation, configuration, maintenance, and replacement of computer equipment. * Workplace setup and deployment. * Equipment lifecycle management: delivery, replacement, removal, and inventory. * Configuration and support of peripherals (printers, scanners, docking stations, and card readers). * Basic user and access administration using Active Directory and Microsoft Entra ID. * Diagnosis and resolution of hardware, software, and basic connectivity issues. * Incident logging, tracking, and documentation, ensuring SLA compliance. * Escalation of incidents to infrastructure teams when required. **Minimum Requirements:** * Minimum 2 years’ experience in user technical support, USC, Service Desk, or workplace support. * Knowledge of Windows 10/11 Enterprise and Microsoft 365 (Outlook, Teams, OneDrive, and Office applications). * Experience installing, configuring, and maintaining computer systems and peripherals. * Knowledge of Active Directory and Microsoft Entra ID (Azure AD) for basic user and access management. * Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, WiFi, and LAN/WAN connectivity). * Experience using ITSM tools such as ServiceNow, Remedy, or similar. * Organizational ability, customer orientation, communication skills, and teamwork. **What do we offer at Logicalis Spain?** Logicalis Spain is an international group with over 20 years of experience in the IT sector, involved in large-scale projects and services across Data Centers, Cybersecurity, and Analytics. * Stable employment position. * Work mode: On-site in Barcelona. * Working hours: Standard office schedule. * Birthday holiday \+ personal day off. * Access to flexible compensation plans (meal card, transport card, childcare allowance). * Private Medical Insurance, Wellhub. * Significant discounts on various services and training as a Logicalis employee (retail, electronics, travel, etc.). * Role-specific training and certifications. * Professional development through cutting-edge projects and current market technologies.