Administrative Technician (Temporary)

Description

Job Summary: Grupo Planeta is seeking an Administrative Technician (Temporary) for the Loyalty Area of Planeta Formación y Universidades, responsible for administrative tasks and student support. Key Responsibilities: 1. Administrative processing and incident tracking 2. Personalized student support and database management 3. Commercial team support and interdepartmental coordination At **Grupo Planeta**, we are looking for an Administrative Technician (Temporary) for the Loyalty Area to work with schools of **Planeta Formación y Universidades.** What would your main responsibilities be? * Administrative processing of agreements reached by the team. * Tracking incident statuses and re-enrollments for notifications. * Personalized student support, resolving academic and administrative inquiries via various channels (phone, email). * Updating and maintaining databases and management systems. * Supporting the commercial team in preparing reports, campaigns, and retention initiatives. * Coordinating with other departments to ensure proper process management. * Administrative and back-office tasks arising from student follow-up. * Managing and sending internal communications to relevant departments (billing, administration, commercial area, etc.). What would we like to see on your CV? * Education in Administration or related fields. * Experience in administrative management and documentation, customer service, and incident resolution. You would be a great fit if you consider yourself... * A strong communicator with empathetic interpersonal skills, especially in student management. * Organized, detail-oriented, and capable of managing multiple tasks simultaneously. * Proactive and solution-focused when handling incidents. * A team player who collaborates effectively in dynamic environments. * Interested in the education sector and customer loyalty. If you believe this is your opportunity, don’t hesitate to apply! We’re waiting for you! At Grupo Planeta, we offer equal opportunities. We are committed to evaluating all applications fairly based on qualifications, achievements, and experience—regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.