Operations Assistant

Description

Job Summary: We are seeking an Operations Assistant to coordinate and monitor internal processes across our clubs, ensuring quality and brand standards. Key Highlights: 1. Being part of a growing and constantly evolving company 2. Playing a key role in the administration of each Fitness Park 3. Free access to our gyms nationwide and internationally **Join the Fitness Park Revolution** -------------------------------------- We build spaces where people surpass themselves every day. **Will you join us?** **Our DNA** Fitness Park was founded in France in 2009 with a clear mission: to democratize premium fitness and make it accessible to everyone. Today, over **1\.000\.000 members** train at our **\+400 clubs** across France, Spain, Portugal, and Morocco. In Spain, we began our expansion in 2020 and already operate **92 centers**, establishing ourselves as one of the leading and fastest-growing fitness chains in the market. At Fitness Park Spain, we are passionate about challenges. We thrive on action, learn from every experience, and always go one step further. If you are motivated to grow within a dynamic and continuously evolving environment, this is the place for you. **Your mission starts here** Amidst our ongoing expansion, we are further strengthening our Operations Department. We are looking to hire an **Operations Assistant** to support us in coordinating and monitoring all internal processes across our own Fitness Park Spain clubs. You will be a key player in the administration of each Fitness Park: from data processing and management control to coordination with various departments—ensuring **quality, deadlines, costs, and adherence to brand standards.** Here, you won’t just manage incidents—you’ll **build Fitness Park experiences.** **Your day-to-day at Fitness Park** * Daily supervision, monitoring, and analysis of operational and management KPIs. * Processing customer returns and refunds. * Managing official requests and communications. * Comprehensive coordination of payroll processes and administrative procedures with external payroll providers for contractual changes. * Support for District and Club Managers. * Monitoring and coordination with external vendors for club openings and other operational processes. * Support and execution of general administrative tasks. **What we’re looking for in you** * Minimum 2 years’ experience in administrative or operational roles, preferably within growing companies or dynamic environments. * Experience with operational control tools and payment platform management (e.g., Slimpay, Stripe, or similar). * Advanced Excel skills, including database management, automation, and macro usage. * Knowledge of AI for process automation. * Prior experience with Resamania or other club, fitness, or wellness management software is a plus. * Knowledge and experience in personnel administration and payroll management. * Excellent communication skills and the ability to resolve incidents effectively. * Strong organizational skills, autonomy, and teamwork capability. * A proactive, solution-oriented profile focused on results and continuous improvement. **What we offer you** * Free access to our Fitness Park gyms nationwide and internationally, with our most exclusive membership plan—100% free. * Hybrid position. * Join a company in full expansion mode. * Health insurance available after completion of the probationary period. * Coverflex flexible benefits card for dining and transportation, available after completion of the probationary period. * Language training via the Preply platform. * Permanent contract with the corresponding probationary period. * 23 working days of vacation. * Flexible working hours Monday–Friday: 8:00\-17:00 or 9:00\-18:00; shortened Friday schedule: 8:00\-13:00 or 9:00\-14:00\. **Your next challenge awaits** If you want to be part of a brand that never stops growing, embraces action, and always goes one step further—we want to meet you. **\#FitnessPark \#ChallengeYourself \#SurpassYourself** **Personal Data Protection (GDPR)** *Your data will be processed by Upgyms Iberia, S.L. (“Fitness Park España”) to enable your participation in our selection process. The legal basis for this processing is that such data is necessary for the performance of a contract or pre-contractual measures with the candidate (Article 6\.1\.b GDPR). Your data will not be shared with third parties nor transferred internationally. You may request additional information regarding this processing or exercise your rights—including access, rectification, erasure, objection, or data portability—by contacting: Fitness Park España, Calle Aribau, 198, Planta 4ª, 08036 Barcelona or* *dpd@upgym.es* *.