Agent-Reservations

Description

Summary: Handle all reservation requests, modifications, and cancellations received via telephone, fax, or mail; identify customers' reservation requirements and determine appropriate room types. Highlights: 1. Identify customers' reservation requirements and determine appropriate room types 2. Answer questions regarding property facilities/services and room accommodations 3. Develop and maintain positive working relationships while supporting the team in achieving shared goals **Additional Information** **Job Number**26021672 **Job Category**Reservations **Location**The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain, 8003 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all reservation requests, modifications, and cancellations received via telephone, fax, or mail. Identify customers' reservation requirements and determine appropriate room types. Verify availability of room types and rates. Explain guarantees, special rates, and cancellation policies to callers. Accommodate and document special requests. Answer questions regarding property facilities/services and room accommodations. Maximize revenue following sales techniques. Input and access data in the reservation system. Enter correct codes and rates into the reservation system to indicate special room reservation types (e.g., Complimentary Rooms, staff discounts, travel agent rates, wholesale reservations). Follow proper reporting procedures when customer issues arise. Comply with all company policies and procedures; maintain a neat, professional uniform and personal appearance; safeguard confidentiality of confidential information; protect company assets; and protect the privacy and security of customers and colleagues. Welcome and serve all customers according to company standards; anticipate and resolve customers' service needs. Assist guests with disabilities and sincerely thank customers. Communicate with others using clear, professional language and answer calls using appropriate etiquette. Develop and maintain positive working relationships with others and support the team in achieving shared goals; listen to other employees' concerns and respond appropriately. Adhere to quality assurance expectations and standards. Lift, carry, push, pull, move, and place objects weighing up to 10 pounds (approximately 5 kg) without assistance. Perform other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunity for all. We actively foster an environment that values and respects the unique backgrounds of each employee. Our greatest strength lies in the rich blend of cultures, talents, and experiences among our people. We strive not to discriminate on any protected basis—including disability, veteran status, and any other basis protected by applicable law.* EDITION Hotels delivers an entirely new experience in hospitality through the visionary genius of boutique hotelier Ian Schrager, combined with Marriott International’s global reach and ability to deliver world-class luxury hotel service. EDITION Hotels offers the best of both worlds, maintaining a delicate balance between sophistication and individuality, perfectionism and personalization, comfort and charismatic appeal. This brand targets sophisticated, discerning consumers who understand and demand excellence in quality, uniqueness, design, and service—without compromise. These guests seek an attitude and feeling delivered in a package that breaks conventions while radiating excellence. Creating this magical experience requires you. We seek outgoing, truly remarkable individuals who inspire and challenge those who seek us out—and who proudly say they work at one of our hotels. Service is not something found in a manual; it comes from the heart. We deliver endless, captivating service—continuously delighting and enchanting each individual guest. EDITION Hotels invites you. Joining EDITION Hotels means joining Marriott International’s brand portfolio**. If you are ready to give your best**, run toward your goals**, and become the best version of yourself as part of an outstanding global team**, knock on EDITION Hotels’ door.