Do you want to be part of a team that feels like family, where learning is constant, and you'll have direct support from your manager and the opportunity to make a difference for our customers? Join Brico Depôt! **What's it like working at Brico Depôt?** **We're a close-knit team:** more than just colleagues, we're like a family. We always help each other, through good times and bad. Coming to work feels different when you know you have constant support. **You'll keep learning continuously:** You'll never stagnate. We'll make sure you stay up to date and provide tools and training (on products, skills, languages) so you can grow both professionally and personally. **Variety of tasks and challenges:** there's no room for boredom. From assisting people to solving various challenges, there's always something new to do. You'll learn something new every day. **Managers are part of the team:** At Brico Depôt, managers are involved in daily operations alongside you, and you can speak openly and directly. Here, your ideas matter and you can speak frankly. **You'll make a difference for customers:** You'll help people with their projects, and when you see how happy they are thanks to your advice, you'll feel great. **We value your effort:** Your hard work and dedication will be recognized. It matters to us that you feel valued not only for your achievements but also for your human and professional contribution. At Brico Depôt, we appreciate the talent and passion everyone brings to the team. **You can organize your life:** Our schedules are designed so you can enjoy your time outside of work. We'll give you the freedom to manage your affairs your way, as long as the job is done well. **Stability and security:** You'll receive benefits such as medical insurance, on-site physiotherapy, mental well-being support, fresh fruit daily, and Wellhub access to stay active. **What will be your mission?** At Brico Depôt, your mission is essential to the heart of our purpose: making home improvement accessible to everyone. You will be the driving force behind our commercial operations, serving as the main point of contact for our customers and providing support to the Trade Manager to ensure success every day. Your role will be to ensure every person finds the best solution for their projects or renovations, delivering an unmatched omnichannel shopping experience and directly contributing to their satisfaction and loyalty. **How will you do it?** **1\. Exceptional Omnichannel Experience:** You will provide high-quality customer service across all areas of our omnichannel model, offering solutions and achieving high satisfaction standards. **2\. Customer Service Strategy:** You will promote and develop an effective customer service strategy, identifying each customer's specific needs to offer personalized advice and foster their loyalty. **3\. Customer Relationship Support:** You will ensure excellent support throughout the entire sales and post-sales process, resolving any issues related to associated services, quality, warranties, and delivery timelines. **4\. Continuous Improvement:** You will review customer satisfaction metrics with your manager to implement continuous service improvement initiatives. **5\. Incident Management:** You will assist in managing incidents arising from complaints, ensuring effective and satisfactory resolution for the customer. **6\. Team Leadership:** You will coordinate the team in daily tasks, supervising their performance to ensure objectives are met and the store operates optimally. **What will make you succeed at Brico Depôt?** **1\. Passion for sales:** If you love selling and making people happy, you're on the right track. **2\. Outstanding Communication Skills:** Your ability to communicate clearly and effectively will be essential for delivering exceptional customer service. **3\. Experience in Leadership Roles:** Previous experience as a department supervisor in retail or large-scale distribution, demonstrating strong leadership and people management skills. **4\. Positivity, energy, and eagerness to achieve things as a team.** If you're someone who doesn't sit still and is always looking for ways to improve, you'll fit in perfectly. **5\. Proficiency with computers.** If you can use Word, Excel, and PowerPoint, everything will be easier for you. If this sounds like you, and you want to join a family where learning never stops, your manager has your back, and you can help our customers make their homes better, We're waiting for you at Brico Depôt! Apply now!