### **Description** At SEAT CODE we are constantly looking for talented people willing to join our projects. Our start\-up environment is very open minded, we love to test and implement new ideas. If you think you are ready to enjoy your work and be part of our big family, we invite you to keep reading what we think could be a good fit for our current needs **The Role** As a Customer Success Manager, you will be responsible for providing an exceptional level of customer support and take a customer\-centric approach to your daily duties. As the customer\-facing side of the business, you’ll be the flag bearer of the company’s mission to provide a first\-class customer experience. You would be effectively handling escalations, customer verifications, troubleshooting, and reporting technical issues. **What you’ll do** * Guide new customers through the onboarding process from sign to go live * Align customer expectations and development roadmap through agreed milestones * Ensure clients go live efficiently and successfully * Demo our digital products and help new customers get started * Respond to live customer queries in a timely and accurate way, via ticket system, phone or email * Identify customer needs and help customers use specific features * Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) * Share feature requests and effective workarounds with team members * Follow up with customers to ensure their technical issues are resolved * Gather customer feedback and ideas and share with our Product \& Business development teams * Assist in aligning our development roadmap with customer requirements and manage expectations of change requests regarding costs and time for implementation * Spot opportunities to upsell existing customers and take them to the next level * Ensure all product changes are properly communicated to customers including facilitating release notes communication process for every release * Facilitating proactive and timely customer communication on breaking changes or other high impact changes * Ensuring all product changes and plans are properly communicated internally \& externally * Involving in documentation, automation and launch process to enable efficient scalability. **What we offer** Possibility to work remotely within Spain (you can work from any city of Spain ) * * Salary: 35\.000\-40\.000 * 2\.200€ per year in social benefits * 2\.000€ per year in trainings * Daily Snacks: We try to promote healthy living habits. You will find in our canteen many nuts, fresh fruit, salads, ... * Flexible working hours: We understand the importance of work\-life balance * 26 days for your vacations * Best technology for your needs * Nice located offices * English as the official speaking language * Sessions to share knowledge among the people in SEAT CODE, everybody can attend and everybody can prepare one * As part of SEAT Group, you have discounts on new cars, renting and a long etcetera. ### **Minimum requirements** **Who you are ️** * Experience in a Business Development, Project Management, Account Executive or similar role * **Excellent German and English communication skills** * Spanish communication skills and familiarity with our industry is a plus * Ability to synthesize product ideas and concepts into usable product enhancements and features * Excellent communication and problem\-solving skills * Business driven mindset and ability to upsell customers * Tech savvy and experience explaining complex technical concepts in simple terms * Multi\-tasking abilities and entrepreneurial spirit * Patience when handling tough cases. ### **Skills** * Saas * atencion al cliente Location**Barcelona** Salary**35,000 € \- 40,000 €****Gross/year** Category**Customer service** Subcategory**Customer service** Sector**Software development** Workday**Full Time** Work modality**Remote** Professional level**Employee** Departament**Computing**