Job Description **Our Mission Statement** Provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. **What we do best** Provide multiple services to our Enterprise customers to increase systems availability, resolve critical issues, and improve the health of our customers' environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong, we provide rapid on\-site expertise to resolve critical situations. **We need individuals that:** * Have deep technical expertise in at least one technical specialty * You will also need to examine possible workarounds and escalations. * Set an example of excellence as a Microsoft representative, enhancing our image and reputation through your credibility, preparation, commitment, and first\-class delivery. * Enjoy teamwork and contribute to their peer group and our customer account teams. * Communicate at all levels from CIO to the technical staff on the ground. * Support the existing Exchange on prem infrastructure, potentially migration support (to next on prem version) * Upskilling of the customer **Must Have Skills** * Experience with Enterprise customers * 5\+ years of project experience * Deep understanding in Exchange server \& hybrid architecture 2016\\19 * troubleshooting skills ž designing \& implementing services of Exchange 2016/19 * Experience with Exchange migrations, upgrades, and optimizations. * Deep understanding in SMTP • Deep understanding in Active Directory architecture