Hello! We're looking for our next star hire to join our team as a **Customer Onboarding Specialist.** We are Sesame HR, **the digital solution that helps Human Resources teams**, managers, and companies optimize personnel management processes by centralizing them on a single platform. Before telling you what we’re looking for, we’ve prepared a video introducing ourselves and sharing who we are—hopefully convincing you we’re a great match. Hit play! **What do we expect from you?** For us, it’s essential that: * You have the ability and interest to learn new things, along with a vital drive to improve processes and constantly assess the current state of the tool. * You know how to work in a team, communicate, and express yourself clearly. * You stand out thanks to your ability to adapt to change. We’re a startup, so… expect plenty of twists! As a Customer Onboarding Specialist, it’s indispensable that you have: * At least 1 year of experience in customer service, operations, and account management. * Knowledge of CRM tools. * Strong problem-solving skills delivered efficiently while ensuring maximum customer satisfaction. * Passion for people and delivering high-quality work. * Excellent verbal and written communication skills. * Strategic planning, analytical mindset, and client portfolio management capabilities. * Ability to build trust with customers. And you’ll shine ✨ if: * You have experience working at a SaaS and/or tech company. * You've previously worked as a Customer Onboarding Specialist. * You have experience and/or knowledge of human resources processes. * You speak additional languages (English, Portuguese, Italian...) ‍‍ **What will you do at Sesame?** * Build and maintain relationships with assigned clients. This includes implementation, training on configuration of the contracted service, answering questions, and enabling clients to get the most value from the platform. * Establish a trusted Customer Onboarding–Client relationship to help drive the value of our services and products. * Maintain and develop client success strategies and best practices. * Communicate effectively, both internally and externally, to understand client needs and thereby maximize retention and client growth. * Track and maintain established client success metrics and data. * Maintain a positive balance between customer satisfaction and efficiency in client success practices, adapting them to client expectations. And the best part? You won’t be alone—you’ll collaborate closely with an excellent team of Sales, Customer Support, and more. **Why is working at Sesame HR so special?** * **Flexible Schedule:** Adapt your working hours to your needs. Your time is as valuable as ours, and we want you to achieve a healthy work-life balance. * **Flexible Compensation:** Personalize part of your salary and access real-time advances based on your needs. And to make you eager to come into the office… * **Gym Nearby:** We offer a well-equipped gym so you can train whenever suits you best—right here on-site. No more excuses! * **In-Company English Classes:** If you've ever wanted to watch your favorite series in the original version, now you can improve your English through accessible, competitively priced classes. * **Varied Buffet ️:** If you forget your lunchbox or don’t feel like cooking, enjoy our cafeteria service offering sandwiches and daily menu options. * **Wellness Services ‍ ️:** Self-care matters! Right at the office, you'll find manicure, hairdressing, and physiotherapy services because you deserve the best. Join the team and discover a unique work experience at Sesame HR. Are you up for the challenge?