Reporting to the Front Office Manager, Higueron Resort is seeking a Front Supervisor responsible for overseeing the daily operations of the front desk team, ensuring smooth operations and exceptional service quality in accordance with 5-star standards, to guarantee a unique guest experience from arrival to departure. **Key Responsibilities:** \- Front Desk Team Management: Supervise team activities, task allocation and shift scheduling, as well as staff training and development. \- Guest Service: Ensure guests receive efficient service at all times. \- Reservation Control and Coordination: Collaborate with the Reservations and Sales Department to manage occupancy efficiently. \- Incident Management: Resolve operational issues arising during shifts, coordinating with other departments as necessary. \- Operational Processes: Support implementation of hotel operational procedures and policies, ensuring compliance with quality and safety standards. \- Billing and Payment Management: Oversee billing and payment processes at the front desk, ensuring all transactions are accurate and conducted according to proper procedures. \- Interdepartmental Collaboration: Work closely with other departments—including Housekeeping, Maintenance, and Food & Beverage—to ensure guest satisfaction. **Requirements:** \- Prior experience in front office roles within luxury hotels (minimum 2–3 years). \- Proficiency in PMS systems ONQ and OPERA. \- Excellent communication, leadership, and team management skills. \- Fluency in English. **Benefits:** \- Competitive salary commensurate with experience. \- Opportunities for professional development and career growth. \- Discounts at our establishments. \- Reduced rates at our fitness and wellness center, spanning over 700 m². Join us and become part of an outstanding team. We look forward to meeting you! Will you miss this opportunity? Employment Type: Full-time, Permanent Contract Work Location: On-site