Technical Support Technician

Description

Job Summary: We are seeking a professional for technical support and customer service in the Iberian market, managing technical stations and receiving continuous training. Key Highlights: 1. Redefining the future of comfort and energy efficiency with cutting-edge technology. 2. Passionate about innovation and challenges in a dynamic environment. 3. Opportunity to work for a leading company in smart HVAC solutions. **Who are we?** **AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry.** **JOIN THE SMART COMFORT REVOLUTION!** **At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting\-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!** . **RESPONSIBILITIES AND TASKS:** ----------------------- * **Customer Service:** * Telephone support for customers in the Iberian market. * Resolving inquiries via internal platform, e\-mail, etc. * Remote support using departmental internal tools. * On-site technical assistance when issues cannot be resolved through other means. * **Management of Technical Stations:** * Evaluating support provided by technical stations (outsourced after-sales). * Telephone and remote-assistance-tool support for technical stations. * Organizing shipment and collection of materials for technical station support. * **Training:** * Gaining knowledge of company products and the systems they control. * Receiving product, process, and procedure training. **REQUIRED EDUCATION:** ------------------------ * Higher vocational training degree in Electronics/Electrical Engineering or equivalent * Preferred: Bachelor’s degree in Industrial Engineering or Telecommunications **SPECIFIC TRAINING:** ------------------------- * Preferred: Knowledge of air conditioning and climate control * Preferred: Knowledge of home automation * Language of the corresponding market (native or bilingual) * Availability for occasional travel of 2\-3 days **EXPERIENCE:** ---------------- * Minimum 1 year of prior experience in a similar role preferred . If you share our values and love what we do, we want to meet you! Apply now and help us build the future of smart comfort.