* Grand Hotel Central * Barcelona * * ### **Experience** At least 1 year of experience * ### **Salary** Compensation unspecified * + ### **Area \- Position** **Hospitality, Tourism** - Hostess + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 2 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** The restaurant host/hostess is the first employee to interact with customers entering the restaurant. It is their responsibility to greet arriving guests, welcome them into the establishment, and seat them accordingly. Customers form their first impression of the restaurant’s service based on their interaction with the host/hostess. Responsible for answering telephone calls, taking reservations, and assigning tables according to requirements; capable of accommodating large groups. Manage the reservation system. Be familiar with the restaurant’s available space and layout for seating purposes. Monitor restaurant zones for vacant and clean tables, estimating customer wait times. Monitor the customer waiting list and ensure their needs are met while they wait. Take initial beverage orders, if required, and relay this information to the assigned waiter/waitress. Be knowledgeable about menu pricing and group menus. Communicate reservation details to the Manager on Duty (MOD). Process cancellations and modifications and promptly relay this information to the MOD. Understand and adhere to the restaurant’s policies regarding guaranteed reservations and no-shows. Manage daily correspondence by responding to inquiries. Ensure files are up to date. Always maintain a clean and organized workstation. Ensure the restaurant presents a clean and attractive appearance by overseeing general cleanliness, lighting, plants, business cards, bill folders, and menus—ensuring all printed materials are clean and up to date. Be courteous, friendly, and helpful toward customers, managers, and colleagues. Be fully familiar with all necessary office procedures and assist with front-desk duties as needed. Have thorough knowledge of health and safety procedures and comply with them. Be willing to perform any reasonable request made by management in any other area of the establishment. ### **Requirements** Excellent customer service skills, preferably with prior experience in the hospitality industry. Excellent communication skills in Spanish and English. Outstanding organizational skills and attention to detail. Availability to work rotating shifts, including weekends and holidays. Impeccable appearance, customer orientation, proactive and motivated attitude, and strong teamwork capabilities. Required languages: Spanish and English. Catalan is a plus