Operational Support Coordinator – Telecommunications Sector

Description

Job Summary: Operational Support Coordinator for Adamo Telecom, responsible for coordinating corporate and wholesale service support, managing incidents, and ensuring service quality. Key Highlights: 1. Be part of a rapidly growing company 2. Dynamic, collaborative, and technical environment 3. Real opportunities for professional development At Adamo Telecom, we are seeking an Operational Support Coordinator for the Wholesale Operations area. The selected candidate will be responsible for coordinating corporate and wholesale service support, ensuring proper incident management and service quality. **Main Responsibilities** Actively participate in technical support for services Coordinate first-level support for corporate and wholesale customers Manage incidents end\-to\-end: tracking, resolution, or escalation Act as the liaison between customers and internal teams (NOC, Deployment, Network) Ensure service quality in coordination with key teams Lead meetings with strategic customers to review incidents and drive continuous improvement **What We Offer** Be part of a rapidly growing company Dynamic, collaborative, and technical environment Real opportunities for professional development Location in Barcelona **Why Join Adamo?** Because you will have direct impact on customer experience and on improving operational processes within a constantly evolving technological environment. Experience in telecommunications (operations, support, or back-office) Strong communication and stakeholder management skills Organized, solution-oriented, and detail-focused profile Clear customer orientation Knowledge of the telco environment (network, monitoring, testing, technical processes) English language proficiency (desirable)