Join our team at **NH Hotels & Resorts**, a global leader in upscale and mid-scale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint across Europe and the Americas, now embarking on its journey in countries such as China. You will have the opportunity to deliver reliable guest experiences that combine value, location, and your own personal human touch. You can join us in our mission to make every hotel stay extraordinary—meeting the needs of guests seeking functional hotels and resorts with a natural, fresh style and friendly service. Be part of a brand that reflects who you are: functional, natural, down-to-earth, innovative, reliable, and friendly. **What will be your mission?** ------------------------- As a **Receptionist**, you will be responsible for attending to guests’ needs upon arrival and departure, and for delivering an exceptional overall experience during their stay, aligned with the hotel’s vision and values regarding guest satisfaction. **What will you be doing?** --------------------------- * Receive and complete the check\-in process for all arriving guests and groups promptly and professionally, as well as complete the check\-out process for departing guests and groups. * Manage room assignments based on guest profiles (VIP, regular, new customers, etc.) in coordination with the relevant department. * Manage, if necessary, and ensure the front desk and management team remain fully informed of guest requests, inquiries, complaints, and/or suggestions—as well as those from other departments. * Know all hotel products and services, rates, available promotions and discount packages, as well as daily special events and VIP offerings. * Know and communicate available hotel services (e.g., restaurant reservations) and general safety information. * Maximize room occupancy at optimal rates (including closing sales and extranet bookings when required). * Apply upselling techniques (promoting the company’s loyalty program and Rewards, other destinations, food and beverage, transportation, and hotel facilities). * Manage guests’ room reservations. * Provide guests with information about the property and surrounding area (museums, monuments), including special events, points of interest, restaurants, activities, etc., in the city. * Respond to guest requests for special services or arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying appropriate providers. * Adhere to the company’s brand standards. * Assist other departments as needed. * Provide and support overnight guest services (e.g., wake-up calls). * Handle billing payments and cash operations during the night shift. * Conduct rounds, check for irregularities, secure windows, doors, etc. * Responsible for preparing nightly audit reports. **What are we looking for?** ------------------ * Prior experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor’s or Associate degree in Hotel Management or equivalent. * Fluency in the local language and advanced English proficiency are mandatory. * Familiarity with various software programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer-service orientation. * Flexibility to respond to diverse work situations. * Excellent communication skills. * Commercial orientation. * Ability to work independently and collaboratively within a team. **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to shaping exciting global careers and intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams—who also enjoy exclusive benefits such as: * Global experience \- diversity across 150 nationalities. * Challenging professional development opportunities—both nationally and internationally. * A broad range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, including discounts at our hotels worldwide and exclusive perks via our corporate loyalty program. **Considering your next challenge? Apply now!** *Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all individuals are valued and supported equitably. We promote equal opportunity and embrace diversity in all its forms. We warmly welcome everyone.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
