Workshop Receptionist

Description

At Carglass® we specialize in the repair, replacement, and recalibration of vehicle glass—but we offer much more. Every day, we work together to make a difference for our customers and colleagues. That is the Carglass spirit. At Carglass®, we are specialists in the repair, replacement, and recalibration of vehicle glass. Each day, we strive to deliver expert, approachable, and effective service—helping our customers return to the road safely and confidently. Our commitment to quality, innovation, and people has made us a leading company in the industry. We are seeking to hire a Workshop Receptionist in Martorell—a key role to ensure an excellent customer experience and smooth center operations. If you enjoy interacting with people, are organized and solution-oriented, and like coordinating multiple tasks, we would love to meet you. You do not need to be familiar with our processes from day one. If you bring customer service experience, organizational skills, and a willingness to learn, you will receive a structured onboarding training plan and ongoing support from the team. What will your day-to-day responsibilities be? You will be one of the main points of contact for customers who call or visit the center—accompanying them throughout the entire process and coordinating administrative matters with the technical team. **Your main responsibilities will include:** Serving customers in person and by phone. Informing customers about our services and addressing their questions. Managing documentation related to services, insurance companies, and internal processes. Coordinating appointments, installation timeframes, deliveries, and operational requirements. Reviewing vehicle and service information to ensure accurate administrative handling. Collaborating with the technical team and the Workshop Manager. Identifying customer needs and professionally offering additional solutions or services. Contributing to agile, organized, and quality-focused operations. What qualities do we value? We seek individuals with a service-oriented mindset, strong organizational ability, and customer focus. **We would like you to bring:** Experience in customer service, front-desk reception, administration, or similar roles. Strong communication skills and the ability to build trust. Organizational skills, attention to detail, and efficiency in task management. Proficiency in Microsoft Office and internet use at a user level. Ability to coordinate information between customers, workshops, and administrative processes. Commercial awareness and teamwork orientation. Training in administration, automotive technology, customer service, or commercial management—and experience in workshops, retail, insurance companies, or service-based businesses will be considered an advantage. What do we offer? You will join a market-leading company with an extensive network of owned centers and a team committed to excellence. In addition to initial training and continuous support, you will enjoy: A role with direct impact on the customer experience. Full-time employment. A competitive compensation package and social benefits. Flexible remuneration and programs such as Carglass Baby Care, training scholarships, Carglass Saludable, and Carglass Xtra. Well-being initiatives, recognition programs, and professional development opportunities. Participation in sustainability, solidarity, and corporate culture projects. At Carglass, we believe in diversity and equal opportunity. All applications will be evaluated without discrimination based on age, gender, sexual orientation, gender identity, disability, origin, religion, or any other characteristic protected under applicable law. \#LI\-EM1 **Privacy:** To review and consider job applications, Belron® and all its global affiliated companies operating as Carglass® and Hurtigruta Carglass® collect and retain personal information in accordance with local laws and regulations. To understand what information is collected and why, please carefully read the Privacy Notice provided to the Applicant during your online application, as well as the privacy policies of Belron® International **and each represented country, listed as follows:** Germany , Austria , Belgium , Spain , Denmark , Finland , France , Italy , Luxembourg , Norway , The Netherlands , Portugal , Sweden and Switzerland .