Remote HVAC Technical Support Engineer

Description

Job Summary: We are seeking a Remote HVAC Technical Support Engineer to provide expert technical assistance to field technicians working on HVAC systems, diagnosing and resolving issues in real time. Key Highlights: 1. Remote technical support for HVAC technicians 2. Real-time technical problem diagnosis and resolution 3. Collaboration with field, engineering, and operations teams **Remote HVAC Technical Support Engineer** ============================================== At Johnson Controls, we are global leaders in **HVAC and refrigeration solutions**, delivering innovative technologies to ensure comfort, energy efficiency, and sustainability. We design and service advanced heating, ventilation, air conditioning, and refrigeration systems—integrating equipment, controls, and digital solutions to optimize facility performance across their entire lifecycle. **What Will Be Your Role?** We are seeking a Remote HVAC Technical Support Engineer to provide expert technical assistance to field technicians working on HVAC systems. This role will focus on remote support for YORK HVAC systems, supporting field operations and ensuring high service efficiency, reduced downtime, and improved customer satisfaction. You will serve as the technical point of contact, collaborating closely with field, engineering, and service operations teams. **What Will Be Your Responsibilities?** * Provide **remote technical support** to HVAC technicians during maintenance, repair, and commissioning activities. * Diagnose and resolve **technical issues in real time** using remote tools, monitoring platforms, and direct communication. * Support troubleshooting of **HVAC equipment**. * Analyze alarms, performance data, and system behavior to identify **root causes** and propose effective solutions. * Escalate complex incidents to engineering or product teams when necessary, ensuring proper follow-up. * Contribute to the creation of **technical documentation, best practices, and knowledge base**. * Identify recurring issues and support **continuous improvement initiatives**. * Collaborate with internal stakeholders to enhance **remote support capabilities and tools**. **What Profile Are We Looking For?** Technical education in HVAC, Mechanical Engineering, Electrical Engineering, or related fields. Solid experience with HVAC systems (chillers, air handlers, VRF, controls, etc.). Experience in technical problem diagnosis and resolution. Prior experience in remote support, service desk, or field service is preferred. Strong analytical and problem-solving skills. Ability to work in real-time, high-pressure environments supporting field operations. Excellent communication skills, with the ability to clearly explain technical solutions. Strong customer orientation and commitment to service quality. Proactive, structured, and solution-oriented profile. Good level of English. **What Do We Offer?** Johnson Controls offers an attractive compensation package aligned with your qualifications and experience. You will enjoy a compelling benefits package including life and accident insurance, flexible compensation options, as well as our flexible working hours and telecommuting policies. Additionally, our competitive salary policy, employment stability, continuous training, professional development opportunities, and excellent work environment form part of our comprehensive employee benefits package. By joining us, you become part of a global company that embraces diversity, rewards excellence, and inspires people to achieve their full potential. In a constantly evolving environment, we lay the foundation for you to build a professional path as unique as you are. As a member of our team, you’ll have the opportunity to make a difference. The world is waiting—and so are we. **Who Are We?** The future is built today—and Johnson Controls makes that future more productive, safer, and more sustainable. We design automated buildings, energy-efficient solutions, and integrated infrastructures that operate as unified systems—enabling smarter cities and communities. Our ultimate goal is to innovate to improve people’s lives and the world they inhabit. We are a global, multi-industrial technology leader delivering diversified products and services to a broad range of customers across more than 150 countries. Our commitment to sustainability dates back to our origins in 1885 with the invention of the first electric room thermostat. Our mission is to help our customers succeed and create added value for them—every day, anywhere in the world. Our leading portfolio of building technology and solutions includes some of the industry’s most trusted brands, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®. For more information, visit www.johnsoncontrols.com. This job posting has been drafted with impartiality and non-discrimination in mind—regardless of gender, race, ideology, or any other factor. Specifically, it respects current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and code of conduct. #LI-AZ1 #Hybrid