Company Description **Join Novotel Barcelona City and Build Your Career in Hospitality!** At Novotel Barcelona City, we are looking for a dynamic, organized individual with a passion for customer experience to join the **RevHub** team at Novotel Barcelona City. If you are passionate about the hotel industry, enjoy creating memorable experiences, and wish to grow within a leading international company, this opportunity is for you. **Why Work With Us?** Novotel Barcelona City is much more than a workplace—it’s an experience. As part of the Accor group, you will join a global network of over **5\.300 hotels across 110 countries**, all committed to service excellence. **Accor stands for innovation**, offering sustainability, wellbeing, and professional development programs that allow you not only to work but also to evolve in a long-term career. As a member of the Accor family, you will have access to exclusive resources and programs designed to foster your personal growth and wellbeing. From international training programs to access to special events and promotions, you’ll always have the support of a world-renowned brand. Job Description **What Will Be Your Mission?** You will assume a hybrid role between **Reservations and Front Desk**, actively contributing to optimizing guest experience and the hotel’s commercial strategy. We seek a versatile, solution-oriented profile with strong customer care vision—capable of combining operations, sales, and personalized service. **Your Key Responsibilities** **Reservations Department** * Managing and tracking individual and group reservations. * Handling phone and email inquiries from national and international customers. * Maximizing revenue through upselling and cross\-selling. * Coordinating with Revenue and other operational departments. * Managing room availability and inventory control. **Front Desk Department** * Guest check\-in / check\-out and front desk service. * Resolving incidents and monitoring guest satisfaction. * Promoting hotel services. * Ensuring an excellent experience throughout the entire stay. Requirements **What Are We Looking For In You?** * Prior experience in hotel front desk or reservations. * High proficiency in Spanish, English, and French. * Proactive, sales-oriented, and customer-focused profile. * Ability to work collaboratively and adapt to dynamic environments. * Interest in revenue management, distribution, and customer experience. * Familiarity with **PMS OPERA CLOUD** will be valued. Additional Information **What We Offer You:** The opportunity to join a globally recognized brand. * A young, dynamic, and multicultural work environment. * Real growth opportunities within Accor. * Continuous training and professional development. * Immediate hiring. * A hybrid and cross-functional project within the RevHub ecosystem. **Will You Join Us?** We are seeking talented individuals with energy, attitude, and enthusiasm to make a difference at one of Barcelona’s flagship hotels. We look forward to receiving your application!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
