**Join our international team and experience a unique journey in the exciting world of Nutrition and Health.** Our presence in Europe and continuous international expansion (France, Spain, Portugal, Argentina, Mexico, etc.) leads us to seek a **Customer Service Operator** in **Barcelona**, Spain. You will become part of the Customer Service team (SAC), providing support to our sales teams in managing customer orders and requests. **Your responsibilities:** * Provide customer service in person, by phone, and online through our chatbot. * Handle complaints and incidents. * Manage orders and ensure their proper follow-up. * Manage the store warehouse. * Resolve complaints and claims empathetically and effectively, always aiming for customer satisfaction. * Advise and guide customers on our products, providing personalized recommendations based on their needs. * Manage after-sales service, proactively and effectively addressing requests, incidents, and complaints. * Acquire new customers through our social media channels. **Your profile:** * At least 3 years of customer service experience (ideally in a similar role within a B2B and/or B2C environment or call center). * Native Spanish and Catalan * Dynamic, positive, and proactive individual, comfortable interacting with others. * Proficient in Microsoft Office tools (Word, Excel, Outlook) **Why join Ysonut?** * Stable full-time position (starting with a 6-month temporary contract), Monday to Friday (11:00 to 20:00 with one hour lunch break) * Support from your first day, including training and team assistance. * Opportunity to join a growing company. *Ysonut promotes diversity and an inclusive work environment.* *We offer equal opportunities to all, regardless of race, color, beliefs, religion, gender, age, sexual orientation, nationality, disability, or other personal characteristics.* *"The personal data you provide will be used to manage your application in the selection processes corresponding to your profile. If desired, you may exercise your rights of access, rectification, or cancellation by sending a letter via postal mail to YSONUT SL \- Calle de Maldonado, 50, 28006 Madrid \- or an email to rgpd@ysonut.com, accompanied by an identity-verification document."* Job type: Full-time, Temporary contract Salary: €20,000.00-€21,500.00 per year Benefits: * Option for permanent contract * Training program * Uniform provided Language: * Catalan (Required) Work Location: On-site