Client Service Director (Pharma)

Description

**Description:** ---------------- **Elogia** is a strategic partner that transforms the digital operations of growth-oriented brands. It does so through the Full Digital Commerce approach, integrating marketing, product, and logistics. It belongs to **VIKO**, a business ecosystem specialized in accelerating brand growth since 1999\. Currently, it comprises: Elogia, Socialmood, Kraz, Candee, Optopus, Marketing4eCommerce, and Elev8\. Oriol Chías, who has been part of the team since its inception, explains that VIKO was born because a group of people who understood each other and enjoyed working together wanted to continue collaborating. That’s where our People-First culture was seeded—and it remains with us today. Today, we have over 25 years of experience, offices in Spain and Mexico, and a team of more than 300 people who make all this possible. Of these, 23 have worked together for over 10 years, and 25 chose to return to the team after time away. This is what our team says they value most about working here: * People and a positive work environment. * Flexibility and work-life balance, helping to harmonize professional and personal life. * Trust placed in every individual—granting freedom and responsibility to lead projects and drive them to success, always under a Learning-by-Doing philosophy. * Challenging projects and continuous learning, supported by leading brands and expert team members. * Professional growth and mentoring that help achieve goals and enable the team to shine. We are currently seeking a **Client Service Director** to lead Elogia’s dedicated Pharma business unit. At **Elogia Pharma**, we design and implement omnichannel marketing and communication strategies for the healthcare sector—combining pharmaceutical ecosystem expertise, data, creativity, and technology. We help brands accelerate their businesses by connecting more effectively with target audiences, generating actionable insights, and improving the experience across the entire customer journey. If you see yourself becoming part of our ecosystem, keep reading… **What will be your mission?** You will be responsible for leading key projects for strategic clients within the Pharma vertical—balancing business vision, results orientation, and team leadership. Your focus will be on ensuring service excellence, account profitability, and transforming business challenges into growth opportunities. **What will you do daily?** * You will manage the P\&L and budget for your assigned business unit, safeguarding its profitability. * You will define the roadmap for key accounts and conduct strategic tracking of their evolution. * You will organize and balance team workloads, ensuring efficiency, focus, and productivity. * You will work to maximize efficiency and profitability in client relationships. * You will actively participate in new-business proposals and onboarding of new accounts. * You will drive service excellence at every client touchpoint. * **What is the team you’ll join like?** You will become part of Elogia’s Executive Committee, reporting directly to the General Management—meaning you’ll interact closely with the company’s executive team (CEO, CMO, CFO, and CPO)—and will lead a team of over 20 subject-matter experts. **✨What do we offer?** * A high-impact leadership and strategic role, with the opportunity to lead your own company within the VIKO ecosystem. * The chance to work on transformative projects in the healthcare sector alongside top-tier clients—within a context where you can directly influence strategy, business growth, and team development. * A hybrid work model, requiring a minimum of two office days per week, with offices in Barcelona, Madrid, Vigo, A Coruña, and CDMX. * A stable, supportive work environment with benefits designed to support well-being and professional development: flexible hours, training, psycho-emotional support, flexible compensation, and other internal initiatives aligned with our culture. * **Requirements:** --------------- **What do we need from you?** * \+7 years of full-funnel marketing experience in the pharma sector—leading accounts, projects, or strategic initiatives in agency, consulting, or pharmaceutical industry settings. * Strategic vision, business orientation, and a focus on building long-term trust-based relationships—turning business challenges into growth opportunities. * Solid knowledge of P\&L, budgeting, and profitability—with the ability to make balanced decisions considering client, team, and business perspectives. * Prior experience leading teams—supporting their development and ensuring focus, coordination, and delivery quality. * Excellent communication, leadership, negotiation, influence, and mentoring skills. * Advanced English proficiency. * **You’ll connect with the team if:** * You look beyond day-to-day tasks: you link strategy, people, processes, and business to create real impact. * You truly own outcomes: you anticipate needs, prioritize effectively, propose solutions, and move things forward—even in complex contexts. * You lead through trust and collaboration—helping your team grow, make decisions, and elevate service quality. * You combine strategic vision with practical execution—supporting both clients and your team throughout implementation. * You’re motivated to build strong client relationships—understanding their needs, challenging them when necessary, and providing sound judgment. * You adapt well to agile and changing environments while maintaining focus and clarity. * You identify with our values: Empower Talent, Truly Together, Good Vibes, We Love Change, and Own It \& Make It Happen. We celebrate diversity and strive for an inclusive team that reflects it. We are committed to equal employment opportunities regardless of ethnicity, religion, gender, national origin, sexual orientation, age, marital status, disability, gender identity or expression.