Level 2 Support Technician (Advanced English)

Description

Job Summary: We are seeking a Level 2 Support Technician with advanced English proficiency to resolve workplace-related incidents and requests within a continuously learning and challenging environment. Key Highlights: 1. Joining a stable and collaborative high-performance team 2. A tailored training and career development plan aligned with your expectations 3. An excellent working atmosphere and festive events Change your job, change your workplace, change your future... Change your job, change your workplace, change your future... What if we told you we’re shaping the future through excellence? In our team, we combine your talent with our technology to form an unstoppable Squad in the digital era — all inspired by Japanese culture and its innovative approach. Our motto is **\#Imagine.Change!** Imagine a place where your ideas aren’t just welcome — they’re the fuel that drives us further! Here, we give you the freedom to be the architect of your own success, backed by a value proposition centered on Workplace (Communication Services, IT Services, Printing Services) and Process Digitalization (IT Consulting, Application Integration, Hyperautomation), all under a Hybrid Infrastructure framework (Datacenter, Cloud, Storage, Backup). **\#LetPeopleSucceed!** Ready to explore projects that push your limits? This isn’t just a job — it’s a journey full of discovery and continuous learning. Every day is a new opportunity to learn, code alongside the best, and be part of something truly exciting. Moreover, for us, diversity and inclusion are essential. We value every voice and celebrate what each individual brings to our team. Together, we’re building a space where everyone can shine. WHAT ARE WE LOOKING FOR? We seek a **Level 2 Support Technician (Advanced English)** to join our support team in resolving workplace-related incidents and requests. **Main Responsibilities:** * Solid knowledge of Microsoft 365 applications: Outlook, Excel, Word, Access, and PowerPoint. * Proficient use of collaboration tools: Microsoft Teams, OneDrive, among others. * Ability to configure meeting rooms for clients (primarily using Logitech technology). * Basic networking knowledge: TCP/IP, DNS, DHCP. * Experience with Active Directory: + Account creation + Password resets + Account deactivation * Hardware support for VVIP/VIP users: + Laptops and desktop computers + Printers and scanners + VoIP phones + Mobile devices + Meeting room equipment WHAT DO YOU NEED? **User Support and Customer Service** * Ability to deliver remote and on-site support with a high level of customer satisfaction. * Full-time on-site work in Barcelona. \*\*\*100% on-site availability required\*\*\* * Fluent English (spoken and written). * Clear and empathetic communication (oral and written) with VVIP/VIP users. * Ability to manage incidents requiring physical intervention (repairs, configurations, replacements). * Skill in prioritizing multiple requests: phone calls, Teams messages, and on-site assistance. * Minimum 3 years of experience in L1 support. * Incident and request management: + Proper ticket opening, resolution, and documentation * Knowledge of the ITIL framework. * ServiceNow proficiency is a plus. WHAT DO WE OFFER? * Professional growth: Join a stable team, sharing experiences and best practices with high-performing colleagues in a collaborative environment. Of course, we offer an indefinite contract, along with a tailored training and career development plan aligned with your expectations. * Excellent working atmosphere: We love celebrating our successes as one big family. Don’t miss our Christmas parties, Summer Party, and other charitable and sports events. We even have our own band and DJ who always energize us with the best music! * Flexible compensation: With Ricoh Flex, you can tailor your compensation package to your needs. Enjoy benefits such as training, health, transportation, restaurants, childcare, and more — plus exclusive discounts at our Ricoh Club. FUNCTION### **Field Service** LOCATION### **Barcelona** CONTRACT TYPE### **RICOH Permanent Staff** CLOSING DATE### **10\-Jun\-2026**