N2 and N3 Coordinator

Description

Job Description N2 and N3 Coordinator Job Location: Cornellà de Llobregat Location Flexibility: Multiple Locations in Country Req Id: 10494 Posting Start Date: 7/29/26 **N2 \- N3 Coordinator** **Fujitsu is looking for talented people!** Fujitsu is the leading Japanese digital, information, and communications technology company and one of the world’s top ICT service providers. We have over 140\.000 professionals and work to build a more sustainable world through innovation. We are a company committed to diversity, inclusion, and professional development. We believe in talent, collaboration, and excellence in service delivery. If you want to advance your career by leading Workplace support teams in complex, large-scale environments, this opportunity is for you! **What will your responsibilities be?** -------------------------------- * Lead and coordinate Workplace Support Teams at Levels N2 and N3\. * Ensure proper service delivery and compliance with agreed service levels. * Manage complex incidents, problems, critical requests, and technical escalations. * Coordinate technical specialists, support teams, and evolution groups. * Act as the technical and operational point of contact for the client. * Drive continuous improvement and service stabilization initiatives. * Monitor service, quality, and productivity indicators. * Coordinate resolution of high-impact incidents in critical corporate environments. * Collaborate with other technology towers to ensure end\-to\-end service visibility. * Participate in projects related to digital workplace transformation and evolution. **What are we looking for in you?** ------------------------ ### **Mandatory Requirements** Experience as a Team Leader, Service Lead, or Technical Coordinator in Workplace services—or an equivalent role in Workplace services. Experience managing N2/N3 support teams. Advanced knowledge of: * Microsoft 365\. * Windows 10 and Windows 11\. * Digital workplace management. Experience in: * Managing complex incidents and problems. * Handling requests and technical escalations. * Coordinating support teams and technical specialists. * Continuous improvement and stabilization of Workplace services. * Large-scale, highly critical corporate environments. Knowledge and experience in: * ITIL and IT Service Management (ITSM). * ITSM tools such as ServiceNow, BMC, or similar. Ability to engage with: * Clients. * Service Managers. * Technical teams. * Other service towers. **We also value** --------------------- Experience with: * Microsoft Intune. * Windows Autopilot. * MECM / SCCM. * Endpoint Management solutions. Knowledge of: * Citrix and VDI environments. * Workplace virtualization. * Microsoft Teams. * Exchange Online. * SharePoint Online. * OneDrive for Business. Participation in projects related to: * Modern Workplace. * Digital transformation. * Service automation. * Mass deployments. Knowledge of: * DEX (Digital Employee Experience). * User experience monitoring. Experience in cybersecurity applied to the workplace: * EDR. * Hardening. * Vulnerability management. * Patch Management. Certifications: * Microsoft 365\. * ITIL. * Other related certifications. Experience in the banking sector or highly regulated environments. **Key Competencies** ---------------------- * Technical and operational leadership. * Coordination and organizational skills. * Service and customer orientation. * Complex problem-solving ability. * Crisis and escalation management. * Teamwork and collaboration. * Effective communication. * Continuous improvement orientation. **What do we offer you?** ---------------------- * Permanent contract. * Flexible working hours. * Hybrid work model. * Monthly allowance for dependent children. * Flexible Compensation Plan. * Life and accident insurance. * Pension plan. * Continuous training and access to LinkedIn Learning. * Restaurant card. * Well-being and professional development programs. * A professional career within a leading global technology multinational. **Join Fujitsu and contribute to the evolution of Workplace services in some of the most demanding technology environments in the market!** **\#Europe\_Priority** Relocation Supported: No Visa Sponsorship Approved: No