Job Summary: H10 Hotels is seeking a Reception Assistant to manage customer service, check-in/out, service information, and conflict resolution. Key Highlights: 1. Professional and detailed customer service 2. Management of check-in, check-out, and telephone assistance 3. Proactive and collaborative attitude toward customers **Description:** ---------------- H10 Hotels requires a Reception Assistant to work at the H10 Montcada hotel in Barcelona. Main responsibilities include: * Professionally, proactively, and responsibly handling guest reception and providing detailed information about all hotel services and related tasks. * Delivering customer service and accurate information, as well as processing any service requests made by guests. * Receiving, processing, and forwarding guest complaints. * Check\-in and check\-out. * Telephone assistance. * Demonstrating a proactive and collaborative attitude toward guests, conveying empathy and a conciliatory approach to conflict resolution. **Requirements:** --------------- * Minimum one year of experience in a similar position. * Advanced English proficiency is mandatory; knowledge of additional languages is desirable. * SAP knowledge is a plus. * Outgoing personality, strong interpersonal skills, eagerness to learn, and commitment to the hotel. * Availability for rotating shifts
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
