### **General information** Office Barcelona, Gijón, Madrid, Pamplona, Full Remote Country Spain Date Published 13\-May\-2025 Ref \# 1902 Area Other Type of Presence Hybrid ### **Description \& Requirements** At Jakala Iberia we are looking for a Customer Journey Analytics (CJA) Manager profile. **Responsibilities**: Your mission will be to lead data analytics initiatives focused on customer experience, with a strategic and technical focus on CJA. Act as a bridge between business and technology, guiding teams and clients in the definition, implementation, and exploitation of advanced user-centric analytics solutions. * Lead CJA analytics projects, from KPI definition to delivery of actionable insights. * Design and structure datasets (Data Views) in CJA and translate business requirements into interactive dashboards and reports. * Collaborate with data architects and technical teams to ensure correct data ingestion and modeling from AEP or external sources. * Guide clients in analytical maturity: data governance, metric standardization, attribution, and omnichannel measurement. * Support CJA solution adoption: training, documentation, evolution strategy. * Contribute to value propositions and pre-sales activities by providing a strategic vision of data usage in customer experience. **Requirements**: * Solid experience (3\-5 years) in analytical consulting roles, ideally within Adobe environments. * Proficiency in CJA: creation of Data Views, calculated components, visualizations, attribution, etc. * Practical knowledge of Adobe Experience Platform (XDM, dataset connections, etc.). * Ability to translate business objectives into action-oriented analysis. * Knowledge of SQL, visualization and analytics tools (Power BI, Tableau, GA4, etc.) desirable. **What we offer?** We offer a relaxed yet demanding work environment where all team members have their own autonomy to achieve their goals and assignments. Some of the benefits that help us increase this emotional salary are: * Hybrid office attendance model (2 days/week onsite). * Three weeks per year of full remote work. * Private medical insurance. * Wellhub for your physical and mental health. * Flexible compensation. * 28 days of vacation per year. * Career path tailored to your professional interests. * Access to certifications (we are Google and Salesforce partners). * Jxpert: technological training programs across Jakala's different disciplines. * Jlab: our technology solutions testing lab. * Language training. * Sports at the office (functional training and yoga). * Madrid office: Shuttle service **Company Description:** We are an ecosystem designed for talent and innovative solutions to come together to drive value for organizations, people, and society. Today, we are the leading Martech company in Europe, headquartered in Milan with offices worldwide. Our data-driven approach, supported by a winning formula of strategy, innovation, technological transformation, engagement, and activation, is the cornerstone of our work. With a team of 3,000 employees, over 900 clients, projects in more than 30 countries, and revenue exceeding 500 million euros, JAKALA emerges as a true reference point in the vast digital landscape. Thanks to the contribution of an international team composed of versatile and highly qualified talents, the company offers unique and customized solutions, anticipating the challenges of a constantly evolving market. Recognized as a **Great Place to Work 2024 Company**, JAKALA pursues its goals with the firm belief that employee well-being and a positive environmental impact are essential elements to ensure sustainable growth